City car

Car owners rated 11 City cars

  • Best model
  • Best model
Best City car
Volkswagen Up!

For: Fuel economy; forward visibility; display layout; exterior/interior colour co-ordination; styling.

Against: Windows fog up easily; poor radio reception; rear seat adjustment; acceleration; servicing costs. See how this model performed

Why the car won

Easy to drive - good visibility makes driving the Up a doddle

Fuel efficient - its low running costs are one of the Up's most appealing features

Car owner comment

‘Considering its size, it’s impressive how spacious the Up feels. There’s lots of head- and legroom, and the front passenger seat can slide back far enough to fit our dog in the passenger footwell. The boot is small, but there’s room for a pram and a couple of shopping bags. Everything feels very well made, from the dashboard and instruments to the seats, and nothing looks or feels cheap. Visibility is exceptional, too. We’re getting about 60mpg in the Up, which is brilliant, road tax is £20 a year, and I’ve saved a lot on insurance.’

Jess Lowe, 31, Broadcast journalist

Owner testimonial
City cars ranked by:
Rank Model Score
  • Worst City car
  • Chevrolet Spark

Worst City car

Chevrolet Spark

For: Cheap to insure; reasonable service costs; light steering; seats adjust easily; exterior styling.

Against: Low-quality interior; poor radio reception; inefficient demister; cramped rear seats.

See how this model performed

Choose a car

Find out how car owners ranked brands or models against each other

Show results

Choose a category

Find out how car owners ranked their models within a car category

All categories

Choose an area of concern

The Car owners who took part in the survey were asked to rate their cars based on particular areas of concern. Click below to discover and view the results for the most popular areas we asked about.

Reliability Problems Customer Appeal Ownership Costs
Features/Controls/Displays Storage and Space Fuel Consumption
The Driving Experience Audio/Entertainment Insurance
Engine/Transmission Driving Dynamics Costs of Service/Repair
All areas of concern

Survey overall results

The best model

Volkswagen Up!

The worst model

Chevrolet Spark
All models ►

The best brands

Jaguar and Lexus

The worst brand

All brands ►

How we did it

The JD Power survey took place between January and March 2014, using cars registered between January 2011 and December 2012. Only models with more than 4000 sales were considered (109 in total). The JD Power survey categorises cars differently to What Car?, so the categories you see here are unique to this report.