Car owners rated 11 City cars
For: Fuel economy; forward visibility; display layout; exterior/interior colour co-ordination; styling.Against: Windows fog up easily; poor radio reception; rear seat adjustment; acceleration; servicing costs. See how this model performed
Why the car won
Easy to drive - good visibility makes driving the Up a doddle
Fuel efficient - its low running costs are one of the Up's most appealing features
Car owner comment
‘Considering its size, it’s impressive how spacious the Up feels. There’s lots of head- and legroom, and the front passenger seat can slide back far enough to fit our dog in the passenger footwell. The boot is small, but there’s room for a pram and a couple of shopping bags. Everything feels very well made, from the dashboard and instruments to the seats, and nothing looks or feels cheap. Visibility is exceptional, too. We’re getting about 60mpg in the Up, which is brilliant, road tax is £20 a year, and I’ve saved a lot on insurance.’
Jess Lowe, 31, Broadcast journalist
Worst City car
For: Cheap to insure; reasonable service costs; light steering; seats adjust easily; exterior styling.
Against: Low-quality interior; poor radio reception; inefficient demister; cramped rear seats.See how this model performed
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Choose an area of concern
The Car owners who took part in the survey were asked to rate their cars based on particular areas of concern. Click below to discover and view the results for the most popular areas we asked about.
|Reliability Problems||Customer Appeal||Ownership Costs|
|Features/Controls/Displays||Storage and Space||Fuel Consumption|
|The Driving Experience||Audio/Entertainment||Insurance|
|Engine/Transmission||Driving Dynamics||Costs of Service/Repair|
How we did it
The JD Power survey took place between January and March 2014, using cars registered between January 2011 and December 2012. Only models with more than 4000 sales were considered (109 in total). The JD Power survey categorises cars differently to What Car?, so the categories you see here are unique to this report.