Car owners rated 10 MPVs

  • Best model
  • Best model
Best MPV
Volkswagen Touran

For: Big boot with easy access; choice of seat configurations; decent service costs; storage compartments.

Against: Heater takes time to warm up and is noisy; air-con controls feel cheap; costly to insure. See how this model performed

Why the car won

Practicality - all the seats can be folded individually

Boot - large and easy to load

Car owner comment

‘I’d been looking for a car with large carrying capacity, mainly for hauling gear for my boat and taking garden waste to the tip – and the Touran has proved ideal. My wife loves it, too, as it feels much smaller to drive than it looks. Our only niggle is the heater, which is slow to warm. ‘Unlike some seven-seaters, an adult can squeeze into the back row, and it’s easy to remove the middle row of seats to provide more carrying volume, although these are heavy.‘Our 2.0 TDI model is still very new but so far fuel economy is great; we get 55mpg on the motorway.’

David Clements, 77, Retired civil engineer

Owner testimonial
MPVs ranked by:
Rank Model Score
  • Worst MPV
  • Citroën Berlingo

Worst MPV

Citroën Berlingo

For: Boot space; loading/unloading cabin; storage arrangement; head- and legroom; low insurance costs.

Against: Fuel consumption; illogical audio controls; loud heater unit; poor audio quality; low-quality interior materials.

See how this model performed

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The Car owners who took part in the survey were asked to rate their cars based on particular areas of concern. Click below to discover and view the results for the most popular areas we asked about.

Reliability Problems Customer Appeal Ownership Costs
Features/Controls/Displays Storage and Space Fuel Consumption
The Driving Experience Audio/Entertainment Insurance
Engine/Transmission Driving Dynamics Costs of Service/Repair
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Survey overall results

The best model

Volkswagen Up!

The worst model

Chevrolet Spark
All models ►

The best brands

Jaguar and Lexus

The worst brand

All brands ►

How we did it

The JD Power survey took place between January and March 2014, using cars registered between January 2011 and December 2012. Only models with more than 4000 sales were considered (109 in total). The JD Power survey categorises cars differently to What Car?, so the categories you see here are unique to this report.