JD Power Survey

How do car owners rate their cars after owning them for up to 36 months?

You may have found the right car for your lifestyle and your budget, but how can you be sure you’ll still be smiling once you’re running the car on a day-to-day basis?

That’s where other owners come in, so we’ve teamed up with survey experts JD Power to bring you detailed feedback from more than 15,000 motorists on their cars. The results may surprise you.

58%

MALE

42%

FEMALE

15,562

TOTAL NUMBER OF CAR OWNERS

331

MILLION MILES COLLECTIVELY DRIVEN

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Find out how car owners ranked brands or models against each other

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Find out how car owners ranked their models within a car category

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Choose an area of concern

The Car owners who took part in the survey were asked to rate their cars based on particular areas of concern. Click below to discover and view the results for the most popular areas we asked about.

Reliability Problems Customer Appeal Ownership Costs
Features/Controls/Displays Storage and Space Fuel Consumption
The Driving Experience Audio/Entertainment Insurance
Engine/Transmission Driving Dynamics Costs of Service/Repair
All areas of concern

Survey overall results

The best model

Volkswagen Up!

The worst model

Chevrolet Spark
All models ►

The best brands

Jaguar and Lexus

The worst brand

Chevrolet
All brands ►

How we did it

The JD Power survey took place between January and March 2014, using cars registered between January 2011 and December 2012. Only models with more than 4000 sales were considered (109 in total). The JD Power survey categorises cars differently to What Car?, so the categories you see here are unique to this report.