Volkswagen Up!


Fuel economy; forward visibility; display layout; exterior/interior colour co-ordination; styling.


Windows fog up easily; poor radio reception; rear seat adjustment; acceleration; servicing costs.

Volkswagen Up! Read the full What Car? review ►
Volkswagen Up! owner satisfaction ratings


Relability Problems


Customer Appeal


Dealer Services


Running Costs

* average per vehicle
Models ranked by:
Ranked by category - City car
Volkswagen Up!
1st Volkswagen Up! 85.1%
Hyundai i10
2nd Hyundai i10 77.0%
Toyota Aygo
3rd Toyota Aygo 76.9%
Kia Picanto
4th Kia Picanto 76.8%
Fiat Panda
5th Fiat Panda 74.6%
Peugeot 107
6th Peugeot 107 74.6%
Fiat 500
7th Fiat 500 74.1%
Citroën C1
8th Citroën C1 73.2%
smart fortwo
9th smart fortwo 72.8%
Ford Ka
10th Ford Ka 71.7%
Chevrolet Spark
11th Chevrolet Spark 67.6%
Show more models

Choose a car

Find out how car owners ranked brands or models against each other

Show results

Choose a category

Find out how car owners ranked their models within a car category

All categories

Choose an area of concern

The Car owners who took part in the survey were asked to rate their cars based on particular areas of concern. Click below to discover and view the results for the most popular areas we asked about.

Reliability Problems Customer Appeal Ownership Costs
Features/Controls/Displays Storage and Space Fuel Consumption
The Driving Experience Audio/Entertainment Insurance
Engine/Transmission Driving Dynamics Costs of Service/Repair
All areas of concern

Survey overall results

The best model

Volkswagen Up!

The worst model

Chevrolet Spark
All models ►

The best brands

Jaguar and Lexus

The worst brand

All brands ►

How we did it

The JD Power survey took place between January and March 2014, using cars registered between January 2011 and December 2012. Only models with more than 4000 sales were considered (109 in total). The JD Power survey categorises cars differently to What Car?, so the categories you see here are unique to this report.