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Car owners rated 109 models

  • Best model
  • Volkswagen Up!
Best Model

Volkswagen Up!

This is the Volkswagen Up’s first year in the survey and it’s performed brilliantly. It has won the top award in the city car category and is also the overall winner. What Car?’s Car of the Year 2012 has proven itself to be reliable, easy to drive and fuel efficient. These features make it a worthy victor.

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Models ranked by:
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  • Worst Model
  • Chevrolet Spark

Worst Model

Chevrolet Spark

The Chevrolet Spark languishes at the bottom of the JD Power survey for the second year running. Problems affect nearly every aspect of the car, from its ventilation system to its engine. The biggest complaints are aimed at the poor radio reception – which isn’t helped by unintuitive controls – and a particularly cheap-feeling interior. Overall the Chevrolet Spark disappoints most owners and is trounced by the rest of the class. It won’t come as a big surprise, then, to learn that it’s no longer on sale in the UK.

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The Car owners who took part in the survey were asked to rate their cars based on particular areas of concern. Click below to discover and view the results for the most popular areas we asked about.

Reliability Problems Customer Appeal Ownership Costs
Features/Controls/Displays Storage and Space Fuel Consumption
The Driving Experience Audio/Entertainment Insurance
Engine/Transmission Driving Dynamics Costs of Service/Repair
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Survey overall results

The best model

Volkswagen Up!

The worst model

Chevrolet Spark
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The best brands

Jaguar and Lexus

The worst brand

All brands ►

How we did it

The JD Power survey took place between January and March 2014, using cars registered between January 2011 and December 2012. Only models with more than 4000 sales were considered (109 in total). The JD Power survey categorises cars differently to What Car?, so the categories you see here are unique to this report.