Many motorists may not recognise the name Allianz Global Assistance - but, it is the company behind many aftersales services provided by numerous car brands.
2012 marks a new era for Mondial Assistance UK as it moves to become Allianz Global Assistance an international leader in assistance services and a member of the Allianz Group. Many motorists may not recognise either name but they will recognise the car brands we support to bring their customers the very best in aftersales.
As a provider of bespoke solutions to the motor industry, we work closely with car manufacturers and their dealers to deliver solutions designed specifically to enhance customer service and satisfaction levels.
Whether it's a call for roadside assistance, saving money with a new or used warranty programme, taking advantage of a service plan or simply calling upon a friendly but informed voice at the end of a Technical Helpline, we are here to help motorists enjoy their car at every stage of the ownership experience.
Innovation is key to delivering that promise. Take for example our MINI Emergency Service App for the iPhone - available from iTunes. This app provides a simple solution to roadside assistance services for MINI owners who control the initial request for help. The app pinpoints the customer's exact location via GPS technology and allows the customer to track and monitor the service in real time right through to completion.
By constantly developing solutions and services, we aim to add value to the car ownership experience, now as Mondial Assistance UK, and in the future, as Allianz Global Assistance.