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Skoda leads in customer service

Skoda has been voted top of the automotive industry in this July’s UK Customer Satisfaction Index Summary (UKCSI), carried out by the Institute of Customer Service. The buoyant value brand was also in the top 10 of all organisations across all industry sectors.

What's more, Skoda made an index score of 85.6 to take the number one spot in the automotive sector, which put them some 4.7 points above the average score for the automotive industry, at 80.9 points. This impressive score put Skoda in the top ten of all the organisations; a list that included the likes of John Lewis, Marks & Spencer and first direct. Great work indeed.

David Allen, Head of Customer Quality and Network Development for Skoda UK, said: “Customer service is at the heart of what we do. We appreciate feedback from organisations such as the Institute of Customer Service to validate the steps that we take to ensure that each and every ŠKODA customer has a positive experience.

“This month’s findings are a testament to the hard work of each of the brand’s 132 retailers. I’d like to extend my thanks to them in helping us to bring our second-to-none service and award-winning range to customers across the UK.”

The UKCSI is a national measure of customer service that rates top organisations across 13 various sectors. It was launched in January 2008 and is based on responses from at least 9,000 customers of the various brands to be surveyed.


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