Merc to offer speedy servicing

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Mercedes is piloting a new scheme that will cut down the amount of time customers have to wait while their car is serviced.

The new ExpressService scheme is being tested at the company’s dealership in Hampstead, London. It allows customers to book their car in at a specific time between 8am and 5pm from Monday to Friday, and then wait in the customer lounge while their car is worked on.

Mike Lishman, market area director for Mercedes-Benz, said: ‘The traditional approach of a car being serviced by one technician on one ramp means a full service can take four hours. This can mean the customer loses the use of their car for a whole day.

‘At Hampstead, we will be using a five-strong team specially trained to service one car on one ramp and turn a full service around in an hour and a half.’

Customers will be charged a fixed rate for the work, and a minor service should take 45 minutes. If further major work is needed, the car will be booked in to another service centre. The cost for the ExpressService is the same as for a normal service.

The trial begins at the beginning of May and, if successful, may be rolled out to other parts of the country.