Are you being served? - Introduction

When you buy a new car, you're buying more than just that piece of engineering.

You're buying into a company, and you'll be returning to its dealers as long as you own the car, whether it be for regular servicing or, less happily, to fix problems.

So, just as you would choose a car on how much it costs, how it drives, how comfortable it is and so on, you should also consider how well you'll be treated at the dealer. What are the staff like? Is the work done properly? How much will it cost?

The JD Power survey asked questions about exactly this, and on the following pages we look at those results in detail. You can also view the results table by clicking on the link below:

JD Power 2007: customer service satisfaction index.