Are you being served? - Alfa Romeo to Ford

Alfa
Alfa may come at the top of the list alphabetically, but they're consistently way down at the bottom when it comes to customer service.

Owners said just getting the car in for service was a challenge and, when they did, the work was too expensive and simply not good enough.

To cap it all, no maker got a worse score for its facilities.

Good for Nothing
Bad for Cost and quality
League table 31st

Audi
The dealer's facilities impress Audi owners, but the work doesn't reach the same heights, and pretty much all that is high are the bills.

Owners of both the A4 and A6 said they had trouble booking the car in for service.

Good for Facilities
Bad for Price
League table Joint 7th

BMW
Like Audi owners, BMW owners were very impressed with their dealers' facilities and thought the staff were only average, but the company needs to work harder to satisfy its 5 Series customers - they weren't happy with the price or the quality of the work.

Owners of the 3 Series were much more satisfied, giving good scores across the board.

Good for Facilities
Bad for 5 Series owners
League table Joint 11th

Chevrolet/Daewoo
Given the free servicing offer from these companies, there's no surprise that price is the one thing in their favour.

The Matiz and Kalos were two of only four with scores of at least 80% in this respect.

As for the rest, though, it's not such good news: owners said the work was not good enough, and both the staff and facilities were below average.

Good for Price
Bad for Quality of work
League table 28th

Chrysler
The message to Chrysler from owners of the Voyager is clear: look after our cars better, and for less money.

Only one car had a lower rating for how much it costs to service, and the Voyager's score for the quality of work was in the bottom 20.

The facilities, too, were heavily criticised, but at least the staff were average.

Good for Staff
Bad for Cost and quality
League table 33rd

Citroen
Perhaps oddly, it was the smallest Citroen here that caused the biggest complaints.

C2 owners said the staff and facilities were dreadful, and had real trouble booking the car in and collecting it.

Mind you, it's not as if other Citroen owners were that impressed, either. Most were critical of most aspects of the service, with the reasonable cost the only saving grace.

Good for Price
Bad for Booking in and collecting the car
League table 21st

Fiat
Just two Fiats were included in this year's survey, and owners of both the Panda and Punto had no problem with the cost of servicing their cars.

However, that's about as far as the good news went: Fiat dealers - the staff and facilities - could have been better, and the work wasn't good enough, either.

In almost every respect, Punto owners were much more critical than Panda owners.

Good for Price
Bad for Quality; picking the car up
League table 30th

Ford
With one exception, it seems to be the smaller the Ford you own, the wider your smile.

That exception is the Ka, whose owners were hugely critical, particularly of the staff, the facilities and the quality of the work.

Otherwise, Ford didn't do too badly: most owners thought the costs were perfectly acceptable, and Fiesta, Fusion and Focus owners were generally happy.

Good for Costs
Bad for Ka owners
League table Joint 18th

• To see the full table of results, click
here.