Are you being served? - Honda to Peugeot

Honda
As you'd expect from the Silver Award winner, Honda has a lot to be happy about.

The quality of its dealers' work was rated as at least 85% by every owner, and the staff got even higher scores.

There were no complaints about the cost, and it couldn't have been easier to book the car in for work and collect it afterwards.

Good for Staff and quality of service
Bad for Nothing
League table Joint 2nd

Hyundai
Hyundai needs to work on keeping buyers of its more expensive cars happier.

Whereas owners of the Getz and Matrix were generally happy, particularly with the servicing costs, others weren't so easily pleased.

Santa Fe owners didn't like the size of the bills, while Coupe owners said the staff and facilities were nowhere near good enough.

Good for Quality
Bad for Satisfying Coupe owners
League table 14th

Jaguar
About the only thing Jaguar could do to make its customers happier would be to lower its charges.

In every other respect, the company fares very well, ranked alongside the likes of Honda and Lexus, which is praise indeed.

The work and staff are very good, while booking in and collecting the car is a doddle.

Good for Impressive facilities
Bad for Big bills
League table 6th

Kia
You may think of Kia as a budget brand, but don't be fooled: owners say servicing costs are high, and the work itself - while not bad - isn't good enough to compensate.

Otherwise, this is a distinctly average showing.

It wasn't a great problem booking a car in, the staff were decent and only Sorento and Sedona owners were very critical of the facilities.

Good for Taking bookings
Bad for Price and facilities
League table 17th

Land Rover
As far as Land Rover owners are concerned, cost is the biggest problem: Freelander and Discovery owners said maintenance was much too expensive.

At least they found it easy to book the car in, said the staff were helpful, and had no great complaints afterwards.

The work was good, and arranging to pick the car up was easy.

Good for Staff and facilities
Bad for Big bills
League table Joint 22nd

Lexus
This is nothing other than an exemplary performance.

It's not just that Lexus do the important things well, they do everything well, and owners rate the company as top in almost every aspect: fantastic facilities, superb staff and faultless work.

Their only slight criticism is that bills are rather high, but they clearly think it's a price worth paying.

Good for Everything, except the cost
Bad for Price
League table 1st

Mazda
Most Mazda owners are pretty happy: none of them think the bills are too high or the work isn't up to scratch; they also said the staff were helpful, if not the best.

All Mazda needs to do is to work a bit harder to impress RX-8 owners.

While RX-8 owners weren't overly negative (except about the facilities), they were the least positive.

Good for Fine quality work
Bad for Facilities
League table Joint 7th

Mercedes-Benz
There's always one - and, in Mercedes' case, it's the SLK.

Whereas the owners of most Mercedes are mostly happy, SLK owners were critical of every aspect of their dealers' service.

They're the exception, though: apart from the cost (which was thought too high by everyone), Mercedes owners said they were happy with the work, the staff and booking-in procedure.

Good for Standard of work
Bad for High bills
League table Joint 11th

MG Rover
Clearly, having no dealer network is no bar to customer satisfaction.

In fact, MG Rover owners reported no real trouble having work done on their cars - and to a fair standard for decent money.

Overall, the low prices were the single most impressive part of the package, but nothing was below par.

Good for Low costs
Bad for Nothing in particular
League table Joint 18th

Mini
Mini owners love the looks of their cars - no surprise there - but they also love how little it costs to keep their pride and joy running.

Only three other cars scored more than its 80% rating in this respect.

That's the one piece of comfort for Mini - with only average ratings for their dealers' staff, work and facilities, there's clearly room for improvement.

Good for Small bills
Bad for Dealership staff
League table 9th

Mitsubishi
Shogun owners give a grim assessment of life.

They said it was massively expensive to maintain - in fact, all Mitsubishi owners were unhappy with maintenance costs - and slated the staff, the facilities and the booking-in process.

However, most other Mitsubishi owners were fairly happy, with no major complaints.

The one thing all Mitsubishi owners agreed on was that the work was pretty good.

Good for Standard of work
Bad for Shogun owners
League table 25th

Nissan
Primera owners say it's one of the very worst in every aspect - expensive to maintain and hard to book in - and X-Trail owners aren't much happier.

Still, the experience of other owners is not too bad. Most reckon the maintenance costs are okay and the standard of work is decent.

Good for Looking after owners of small Nissans
Bad for Primera and X-Trail owners
League table Joint 15th

Peugeot
Peugeot is only just inside the top 30.

Owners said the work on their cars was too expensive and not up to scratch; the facilities were below par, too, and the unhelpful staff just made matters worse.

Only owners of the 206 were close to being happy, and even they rated Peugeot as no better than average.

Good for 206 owners
Bad for Everyone else
League table 29th

• To see the full table of results, click
here.