Our cars: Renault Twizy - August
Week ending August 9
Miles travelled 34
Renault Twizy review
A failed windscreen washer made driving a bit hazardous in the evenings when the low sun shone on the screen, leaving drivers unsighted. I resorted to regular windscreen cleaning to get around the problem, but there was no getting away from the fact that a trip to the dealer was in order.
I booked the Twizy in with Renault London West on the A40, west of London. An 8am deposit was arranged but that did mean piloting the Twizy onto the three-lane A-road at the height of the morning rush hour. Less intimidating than I feared, I got to the dealer site and sat around for around 10 minutes before booking in.
With the Twizy being close to a year old, it was decided to complete a first service on the car while it was there. I asked what exactly the service consisted of and aside from a check of the brakes, tyres and suspension, much of the health care is completed by the Renault computer which is attached to the car.
I was assured the car would be ready that day, unless parts were needed to repair the washers. I hopped behind the wheel of my previous-generation Clio courtesy car and headed back to the office to await the call to collect.
By 4pm, there was no call, so I called what I thought was the garage, only to be told that I'd 'pushed the wrong button and they'd put me through to the correct department'.
Seemed a bit harsh as I was talking to a customer service centre somewhere and I had done nothing other than call the number. They took my number to arrange a call back, which never came. All pretty unsatisfactory.
The following day, I got a call around lunchtime to say the car was ready but I couldn't get there, so it was the following morning before I collected the keys. I had a half-hour wait to collect the keys and to be talked through things.
The washer failure was traced to a fuse and a previously unnoticed fault of failed reversing lights was fixed too. The service showed up no physical faults with brakes, tyres or suspension and no electronic issues from the hook-up to the service computer. Outside, I was reunited with the car which had been cleaned and was brimful of electric for the journey home.
Under the terms of Renault's 4+ package, warranty work and servicing were completed at no cost. Aside from a bit of lacklustre dealer communication and hanging around, it was pretty good experience – and the drive home along the A40, in low sun but with a clean windscreen, was an absolute pleasure.
By Nigel Donnelly
Week ending August 2
Driven this week 14 miles
I borrowed the Twizy to get home earlier this week, before remembering I was supposed to be playing Golf in the evening.
Surprisingly, though, the tiny Renault managed to swallow all my clubs, with the head of the driver just squeezing along the side of the front seat.
I had to leave my bag at home, but I reckon a smaller, less rigid carry case would've fitted.
By Will Nightingale
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