The 2006 JD Power/WhatCar? Study is based on the evaluations of nearly 15,000 UK car owners after an average of two years of ownership. The study includes 30 brands and 105 models.
Owners provide detailed evaluations of their vehicles and dealers, which covers 77 attributes grouped into four measurements of satisfaction. In order of importance, they are:
• Quality and Reliability (30%) • Vehicle Appeal (28%) - includes performance, design, comfort and features • Dealer Service Satisfaction (22%) • Ownership Costs (19%), which includes fuel consumption, insurance and costs of service/repair.
The annual study is designed to help manufacturers improve levels of satisfaction, and it can alsp give consumers access to reliable and accurate information about many different vehicle models.
More comprehensive study results are published exclusively in the August issue of What Car? on sale Thursday, 8 June, 2006. Come back to whatcar.com then to find out more.