JD Power Survey 2011 - Other city cars

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  • Annual satisfaction survey
  • Owners surveyed about their cars
  • Results of almost 300 million miles driving
Here's how other city cars rated in this year's JD Power Vehicle Ownership Satisfaction Survey. You can also take a look at our 'in focus' analysis of this particular sector.

2 Fiat 500
Satisfaction rating 79.9%
Overall 53rd=
Fiat 500 review

Owners rated the Fiat 500 as more appealing than any other city car available, especially because of its retro styling and impeccable driving manners.

If it wasn’t for a highish number of faults with the Blue&Me hands-free system and the windscreen wipers, it might well have been sitting at the top of the pile as city car winner.

3 Hyundai i10
Satisfaction rating 79.8%
Overall 55th=
Hyundai i10 review

A very decent debut for the i10. Owners were particularly impressed with the speed and quality of Hyundai’s dealer service, and gave the i10 above average marks for reliability. Responsive brakes and steering and fine all- round visibility were praised.

4 Fiat PandaSatisfaction rating 78.2%
Overall 78th=
Fiat Panda review

Down from second spot in last year’s survey, but the seven-year-old Panda is still showing well. Owners found it easy to get into and out of, and praised Fiat dealers for their servicing. Marks were lost for uneven tyre wear and cramped pedals.

5 Kia Picanto Satisfaction rating 77.9%
Overall 80th=
Kia Picanto used car review

Above-average marks for reliability, but Picanto owners grumbled about fogged-up windows, poor heaters and the small boot. Scores were average in most other areas, but owners weren’t happy about the courtesy levels of dealership service advisers.

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In focus
City cars: cheap to run, but you get what you pay for
City car owners are less satisfied with their motors than drivers of other classes of car, according to JD Power respondents. The Ford Ka, for instance, was voted the worst in the entire survey, and even the Toyota Aygo – which topped the city car class – could manage only 43rd overall.

What is it that lets them down? Well, it may be that owners have unreasonable expectations.

After all, city cars are built to a tight budget, so are usually smaller, slower and less refined than models in other classes.

Owners were particularly critical of boot space, overtaking power, noise on bumpy roads and the quality of the interior and fittings. However, they were generally impressed with the low running costs. You can’t have it all, as they say.
6 Smart Fortwo
Satisfaction rating 77.5%
Overall 83rd=
Smart Fortwo review

A mixed bag of scores for Britain’s smallest car. Owners liked the Fortwo’s cheeky styling and found it easy to get into and out of. However, plenty of gearbox faults were reported, and drivers also claimed their cars were too noisy on bumpy roads.

7 Citroën C1Satisfaction rating 76.9%
Overall 92nd
Citroen C1 review

It’s a Toyota Aygo under the skin, so Citroën won’t be happy with seventh place. Dealers must take some of the blame, since owners were unimpressed with the quality of servicing. The C1 did well for fuel economy, but the tiny boot let it down.

8= Peugeot 107
Satisfaction rating 75.9%
Overall 98th=
Peugeot 107 review

Another Toyota Aygo under the skin, but owners complained about Peugeot’s high servicing and repair costs, and servicing facilities generally. They were also unhappy with the 107’s overtaking ability and the quality of its interior.

8= Volkswagen Fox
Satisfaction rating 75.9%
Overall 98th=
Volkswagen Fox review

A disappointing slide from fifth in class last year. Even so, the Fox is still rated as a reliable city car and for its roomy rear seats and big boot. However, owners slated its unappealing interior, and its poor economy and heating and ventilation.

Sinner: Ford Ka
10 Ford Ka
Satisfaction rating 74.1%
Overall 108th
Ford Ka review

Oh dear. Ford’s smallest model isn’t propping up just the city car class – it was voted the worst car in the entire 2011 survey. A hugely disappointing debut for the new Ka, then, especially when you consider that the Fiat 500, on which it’s based, came second in class. The real bugbears were its unattractive interior, poor fuel economy and the high cost of servicing and repairs. Ford dealers didn’t impress owners, either, and a relatively high number of faults with the windscreen wipers and glovebox sealed its fate.

JD Power Survey 2011 - Supermini winner


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