JD Power Survey 2011 - Compact executive winner

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  • Annual satisfaction survey
  • Owners surveyed about their cars
  • Results of almost 300 million miles driving
1 Lexus IS
Satisfaction rating: 85.4%
Overall: 1st
Lexus IS review

The Lexus IS doesn’t just win this category, it claims the highest satisfaction score of any model in the entire JD Power survey.

Look back down the years and you’ll see that the IS is a regular visitor to the top of the table.

This Lexus has never failed to win its category, has taken the overall number one spot no fewer than three times and has never dropped out of the top five in the overall model rankings. What’s more, this year it very nearly posted a five-star rating across every measure of satisfaction.

IS drivers scored their cars highly for interior quality, and gave particularly good marks to the stereo system. Dealers were also praised for their courteous treatment of owners, the entire service experience being given the thumbs-up – from booking in a car to paying for the job and picking it up at the other end. Scores were consistently high, and well above both the overall industry- and class averages.

Story continues below…
Case study
Name Thomas Hefford
Age 22
Lives Kettering, Northants
Job Engineer
Model Lexus IS 220d 2.2 SE-L (SR+Multimedia)
Mileage with car 25,000

‘The car is well put together – no rattles or cheap-looking materials here. Every button feels like it has been precision-engineered, and the car has a meaty feel. The Mark Levinson audio system is fantastic. Being a music lover, I searched high and low for a car with this system installed. It has 14 speakers, each perfectly positioned, and surround sound. Amazing. The engine is good. Low gears give decent acceleration, but the car comes alive around 2600rpm in fourth. Great car, but does it beat the Germans? I’d say so – bar the poor fuel consumption.’
There were chinks in the armour, but they were tiny. The heating and ventilation systems were reportedly rather noisy and could have cleared windows or heated up the cabin more quickly. Owners also thought there was too much tyre wear, but in both areas there were so few other problems that the IS still scored four stars out of five.

Many of us complain about the cost of fuel these days, and IS owners seem to be feeling the pinch as well. They thought fuel consumption was too high, but satisfyingly low insurance and service bills still pulled the Lexus back up to a maximum five-star rating for overall ownership costs. That’s impressive.
IS owners certainly seem to love their cars and Lexus dealers know how to keep them smiling. The mix is a recipe for success that many other manufacturers would do well to try to emulate.

Compact executive league table
Click on the image below for a larger version of the results.

JD Power Survey 2011 - Other compact executives


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