Your dealer experiences - Dealers: the bad - part 2

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  • Readers spill the beans
  • The good, bad and the ugly
  • How does your dealer rate?
Tell us your experiences of car dealers
Tell us your experiences of car dealers
Vauxhall
'My impression of the service experienced when purchasing my first Vauxhall – a 2008/57-plate Vauxhall Corsa Club 1.2 AC five-door – was not a pleasant one. The dealer fell way short of good service.

'Communication problems: the salesman did not call back when promised. There were delays in delivering the car from the Luton branch and getting it to the forecourt. On most occasions I had to keep phoning and chasing him, because he rarely called me.

'Time delays: it took longer to deliver the car than initially suggested.

'Problems when collecting the car: as part of the deal, it was agreed that £20 of fuel and a set of mats would be provided, plus a full service record. When I collected the car there were no mats and the fuel was well short of the £20 promised. Also, there was no service book. It took a further three weeks to get the service book and mats, this was due to the dealer having to send the book back to Luton to be stamped. I was told that they 'don't pay much attention to things like that'. Mats were finally offered (not even brand-new mats) when I collected the service book. This was four weeks after I picked up the car!

'To sum up: generally very unprofessional service; poorly managed and uncaring dealership.'
Roddy Henderson

Vauxhall
'I called into my local Vauxhall dealer on three occasions just after the launch of the Insignia. On one occasion, I took a test drive in a diesel car. I explained that I would wait until the petrol version was launched. The dealer said he would ring me when one was available. I am still waiting for a call, some eight months later! In the meantime, I bought a new Audi.' N Taylor

Volkswagen
'Last month', I took delivery of a new Mini Clubman. Before placing the order, I did extensive research including reading What Car? and making dealer visits. Three times I walked around VW showrooms (I fancied a Golf). No one approached me. I logged on to VW's website and left my e-mail address – no one contacted me. In exasperation, I revisited a VW dealer and made myself known. Could I drive a Golf? Well, yes and no. We have one, but it's out. Oh and the one you are interested in, we don't have, and anyway there is a long waiting list. Anything else I can do for you? (Well, try to take £18k from me for starters!)

It really should not matter, but I would add that in all instances I drove to the dealers in an 8-year-old E-Class Merc 320 (clean). I hate suits, but hey, I am 59 years old, do I have to get out of jeans and T-shirts to get attention?'
Andy Andrews

Car supermarkets
'I contacted a local car supermarket by e-mail. They got back to me the next day. I questioned their high finance rates and the fact that they wanted my car as part-exchange. I ended up having an argument over the phone with the person who contacted me, who said they sell more than 600 cars a month, and that if I wanted to deal with a main dealer, then more fool me for paying an extra £3000, and the finance was in line with current banking –I disagreed strongly.

'No politeness or customer is king there. Needles to say, I will not be using them to buy my next car.'
Paul Latham

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