JD Power survey 2010 - Executive cars

Article 10 of 15 See all
  • 17,200 motorists polled
  • 104 models reviewed
  • 27 manufacturers tested
Jaguar's XF has gone straight in at number one, beating German rivals.




1: Jaguar XF

Vehicle owner satisfaction score 83.9%
Overall 2nd
Sometimes a car blows the competition away, and the Jaguar XF has done just that. Not only has it scooped the title of best executive model on its JD Power debut, but the XF also finished second overall and helped Jaguar to its position as third-best manufacturer.

Unsurprisingly, owners loved the styling, with both the interior and exterior scoring full marks.

The compliments continued with the car's running costs, especially when it came to the price of servicing and repairs. The XF's performance also proved appealing and scored well, with above-average ratings for handling, refinement and brake performance.

The Jaguar wasn't perfect, however, with owners unhappy with the fuel filler cap. Mechanical reliability earned only two out of five, due in part to engine warning lights and transmission issues.

2: Audi A6/RS6/S6/Allroad

Vehicle owner satisfaction score 82.7%
Overall 9th
Last year's class winner may have lost out to the new car on the block, but it managed a slight improvement in its total satisfaction score. Quality and reliability were its main strengths, while ownership costs scored five out of five. However, owners weren't over the moon with the performance of the car or the way it looked.

3: Mercedes E-Class

Vehicle owner satisfaction score 82.2%
Overall 17th
Owners loved the car's running costs, awarding full marks thanks to good fuel economy and well-priced insurance. The interior and exterior posed few reliability issues, receiving above-average scores, but water leaks dragged down mechanical reliability. No areas were considered below average, though.


4: Volvo V70

Vehicle owner satisfaction score 80.9%
Overall 28th=
The Volvo's overall performance in this year's survey was lifted by a couple of above-average results. Although problems were reported with the front doors and tailgates, the V70's mechanical reliability merited four out of five. Running costs were a big let-down, however, posting the lowest score in the executive class.

5: BMW 5 Series

Vehicle owner satisfaction score 80.5%
Overall 37th=
The executive wooden spoon goes to the 5 Series. The only high points came from the car's mechanical reliability, which scored five out of five, although there were still issues with the front doors and boot, while running costs scored four out of five. Dealers were a significant bugbear, due to disappointing levels of customer care.

Executive car league table
Click the image for a larger view.


Adrian’s Jaguar XF
Name Adrian Olejniczak Age 43 Lives Haywards Heath, West Sussex Job Freelance IT project manager Model 2.7D Luxury Mileage with car 16,000
‘I was a bit dubious of the Jaguar’s ability to carry all of my boating equipment, but it hasn’t let me down yet. Despite the narrow boot opening it has swallowed everything I’ve thrown at it, including the dinghy and outboard motor. The XF is also fantastically comfortable and looks great inside and out.

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