JD Power Survey 2011 - Other family cars - part 2

Article 12 of 26 See all
  • Annual satisfaction survey
  • Owners surveyed about their cars
  • Results of almost 300 million miles driving
Here's how other family cars rated in this year's JD Power Vehicle Ownership Satisfaction Survey. You can also take a look at our 'in focus' analysis of this particular sector.

8= Ford Mondeo
Satisfaction rating 80.0%
Overall 50th=
Ford Mondeo review


The Ford Mondeo drops a place in this year's JD Power Satisfaction survey. If Ford wants to improve the car’s standing it should look squarely at its servicing departments (the Mondeo's scores in this section were consistently below the class average) and the car’s instrumentation.

8= Mazda 6
Satisfaction rating 80.0%
Overall 50th=
Mazda 6 review


It’s been a bad year for the 6, having dropped places to eighth-equal. High fuel bills contributed to the Mazda’s descent, as did the poor service experience. On the plus side, the car’s interior quality gave owners little cause for complaint.

Sinner: Vauxhall Insignia
10 Vauxhall Insignia
Satisfaction rating 78.8%
Overall 69th=
Vauxhall Insignia review


Vauxhall won’t be happy with this year’s results. The Insignia is languishing in the bottom third of the table. There were a number of niggles about the quality of the interior, and perhaps Vauxhall should have spent more time on the design
of the Insignia’s audio controls, because this area took a lot of criticism from owners. It wasn’t all complaints though: the styling has a lot of admirers. Nonetheless, we expected a better performance from a car that’s a relative newcomer to the class.
11 Citroën C5
Satisfaction rating 78.7%
Overall 72nd=
Citroen C5 review


The C5 has slipped two places this year. Cars were plagued by engine warning light problems and owners weren’t pleased with insurance and service costs. On the upside, C5 owners loved the way their cars drove and stopped.

12 Renault Laguna
Satisfaction rating 76.7%
Overall 93rd
Renault Laguna review


The service experience did little to enamour drivers, and they gave the Laguna the lowest score in the class for cost of repairs. The good news is that while owners were quick to complain, few issues concerned the engine.

13 Vauxhall Vectra
Satisfaction rating 75.4%
Overall 103rd
Vauxhall Vectra review


Unlucky 13 for the Vectra. Vauxhall’s family car slumps to last in this class, from 10th in 2010. The Vectra’s all-round appeal was considered poor, and even though buyers were more impressed with servicing, its score there was still below the class average.

JD Power Survey 2011 - Compact executive winner

advertisement

Free car valuations

advertisement