JD Power survey 2013 - How we did it

Article 3 of 11 See all
  • Driver satisfaction survey 2013
  • Find out what fellow drivers think
  • Don't buy before reading this
How good is your car ? The price stacks up, the image is right, the resale values look promising, but what will your car be like to live with once the thrill of the buy has faded?

Will you be back to the dealer every week? Will the service be good? Will the cabin cope with family life? Will the buggy and golf clubs fit in the boot? Will the sat-nav get you where you need to go?

We’ve partnered with global survey experts JD Power to bring you the opinions of drivers who’ve given the lowdown on 116 models.

On the following pages, you’ll find out how satisfied 16,000 people are with their cars. They’ve lived with them for up to three years, together clocking up 340 million miles. Here’s their verdict.

How good is your car?
Click the image below to get a summary of the best and worst cars and brands in one handy infographic.

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How we did it...
The JD Power poll took place in December 2012 and January 2013. Cars were 12 to 36 months old, and only models with 4000+ sales and 50+ clean surveys considered. This year, JD Power classed the Honda Jazz as a Small MPV; here you’ll find it with its supermini rivals.

Click on the image below for a full explanation of how to read the results.


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