A new car may look great in the showroom, but will bits fall off after a few hundred miles? It’ll go well on a test drive, too, but will the gearbox fail after six months in stop-start traffic?
You can learn a lot when you take a car for a spin, but it’s hard to tell what it’ll be like to live with. So, step forward the What Car?/JD Power Vehicle Ownership Satisfaction Survey (VOSS) that asks many thousands of owners just that – you’ll get no closer to a crystal ball than this.
How it works
Owners are asked about every aspect of their car – from styling and boot space to comfort, performance costs and dealer service. This year, 15,764 owners told us all about how their cars had performed over nearly 284 million miles.