JD Power Survey 2011 - Other family cars - part 2
27 May 2011
8= Ford Mondeo
Satisfaction rating 80.0%
Overall 50th=
Ford Mondeo review
The Ford Mondeo drops a place in this year's JD Power Satisfaction survey. If Ford wants to improve the car’ standing it should look squarely at its servicing departments (the Mondeo's scores in this section were consistently below the class average) and the car’ instrumentation.
8= Mazda 6 Satisfaction rating 80.0%
Overall 50th=
Mazda 6 review
It’s been a bad year for the 6, having dropped places to eighth-equal. High fuel bills contributed to the Mazda’s descent, as did the poor service experience. On the plus side, the car’ interior quality gave owners little cause for complaint.
Sinner: Vauxhall Insignia10 Vauxhall Insignia
Satisfaction rating 78.8%
Overall 69th=
Vauxhall Insignia review
Vauxhall won’t be happy with this year’s results. The Insignia is languishing in the bottom third of the table. There were a number of niggles about the quality of the interior, and perhaps Vauxhall should have spent more time on the design
of the Insignia’s audio controls, because this area took a lot of criticism from owners. It wasn’t all complaints though: the styling has a lot of admirers. Nonetheless, we expected a better performance from a car that’s a relative newcomer to the class.
11 Citroën C5 Satisfaction rating 78.7%
Overall 72nd=
Citroen C5 review
The C5 has slipped two places this year. Cars were plagued by engine warning light problems and owners weren’t pleased with insurance and service costs. On the upside, C5 owners loved the way their cars drove and stopped.
12 Renault LagunaSatisfaction rating 76.7%
Overall 93rd
Renault Laguna review
The service experience did little to enamour drivers, and they gave the Laguna the lowest score in the class for cost of repairs. The good news is that while owners were quick to complain, few issues concerned the engine.
13 Vauxhall VectraSatisfaction rating 75.4%
Overall 103rd
Vauxhall Vectra review
Unlucky 13 for the Vectra. Vauxhall’s family car slumps to last in this class, from 10th in 2010. The Vectra’s all-round appeal was considered poor, and even though buyers were more impressed with servicing, its score there was still below the class average.
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