JD Power Survey 2011 - MPV winner

Article 19 of 26 See all
  • Annual satisfaction survey
  • Owners surveyed about their cars
  • Results of almost 300 million miles driving
1 Citroën C3 Picasso
Satisfaction survey 83.1%
Overall 11th=
Citroen C3 Picasso review

We rate the Citroën C3 Picasso as one of the best MPVs money can buy, and it’s been a hit with owners, too.

Citroën’s compact MPV might be a newcomer to this year’s JD Power survey, but it has gone straight in at number one.

The supermini-based five-seater scored strongly for overall appeal, suggesting that the French company has got the design and execution of its smallest MPV just right. Perhaps the most impressive trick the C3 Picasso has pulled off is to impress in the areas important to MPV buyers (it scored top marks for interior comfort) while being good to drive, thanks to impressive dynamics and strong engines.

We have criticised the Picasso for its high price, but owners believe that it offers excellent value for money. They also praised running costs, which rate significantly below the average for the class.

Story continues below…
Case study
Name Sara Smith Age 46
Lives Fareham, Hants
Job Housewife
Model Airstream+
Mileage with car 3000

‘When we first had our C3 Picasso we hardly spotted any others on the road, but things seem to be changing and rightly so. What a fabulous little car! We’ve had it since January and so far we can’t find a single fault with it.

My husband calls it his go-kart and loves the way it corners! As a mum, I love its practicality – that double floor in the boot is such a bonus.’
There are, however, a couple of areas that require Citroën’s attention. Owners complained about the exterior of their cars, which rated relatively poorly for
fit and finish. There were reports of faults with interior controls and displays, too. Owners also felt that there was room for improvement in Citroën’s dealer network, suggesting that the all-round experience lacks the lustre of rival marques’. Having said that, dealer service still ranked above average for the class.

Overall, though, the C3 is a practical buy that puts a smile on owners’ faces. If it can fulfil both of those briefs, who would bet against it staying at the top for another 12 months?

MPV league table
Click on the image below for a larger version of the results.

JD Power Survey 2011 - Other MPVs - part 1


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