JD Power Survey 2011 - Other MPVs - part 1

Article 20 of 26 See all
  • Annual satisfaction survey
  • Owners surveyed about their cars
  • Results of almost 300 million miles driving
Here's how other MPVs rated in this year's JD Power Vehicle Ownership Satisfaction Survey. You can also take a look at our 'in focus' analysis of this particular sector.

2 Citroën Grand C4 Picasso
Satisfaction rating 82.5%
Overall 15th
Citroen Grand C4 Picasso review

Citroën’s mid-sized MPV continues to impress. According to owners it’s cheap to run and is well designed inside and out.

The experience at dealers is good too. Only a few gripes with reliability marred things.

3 Mercedes B-Class
Satisfaction rating 81.7%
Overall 26th=

Three and four-star ratings abound on the Mercedes’ scorecard. From servicing through to the overall appeal of the car, owners were a fairly contented bunch.

Their big concern seemed to be poor refinement over bumpy roads.

4 Volkswagen Golf Plus
Satisfaction rating 80.0%
Overall 50th=

Respondents are clear: this MPV drives brilliantly. That’s no wonder as it’s based on a Golf. Fabled VW build quality wasn’t borne out by the results, though: the car lost points for letting in wind noise and water.

Story continues below...
In focus
Toyota’s ups and downs
One of the shocking stories of this year’s survey is the Toyota Verso’s fall from grace. The MPV fell an incredible 60 places to 91st in the overall model rankings.

The car underwent only a minor face-lift during the year, so the obvious culprit would seem to be the recalls that blighted the Japanese manufacturer in 2009 and 2010, the years in which the JD Power survey was carried out. The most serious was when 220,000 Toyotas were recalled following an accelerator problem. A total of eight cars were involved: the Aygo, iQ, Yaris, Auris, Avensis, Prius, RAV4 and this year’s low-scoring Verso.

A closer look at the survey suggests that while new buyers abandoned the brand (sales fell by 14% over this period) not all owners were affected by the negative press. While the Verso and Yaris rankings dropped in a big way, others – including many involved in the recall – performed well. The Prius climbed from sixth to fifth and while the Auris went from 53rd to 62nd, the RAV4 jumped from 14th to sixth. The survey reflects the poor few years the brand as a whole has suffered: it dropped from fifth to tenth.
5 Citroën C4 Picasso
Satisfaction rating 79.8%
Overall 55th=

The C4 Picasso put in another strong performance this year. It scored credibly
in all categories and was generally praised as a robust, capable machine. That said, some respondents complained of problems
with seats and interior trim.

6 Ford Galaxy
Satisfaction rating 79.3%
Overall 62nd=

Ford’s large MPV has stormed up from last place to sixth. Reliability is still not the seven-seater’s strong point, but the design of the vehicle won praise. Respondents were also impressed with the flexible arrangement of the seats.

7 Ford C-Max
Satisfaction rating 79.0%
Overall 66th=

The C-Max had fewer reliability problems than its bigger brother, the Galaxy. The music system was deemed particularly good, as was the standard of service owners received. The verdict on interior quality was only average, though.

JD Power Survey 2011 - Other MPVs - part 2


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