8 Citroën Xsara Picasso
Satisfaction rating 8.9%
A relatively strong position for an ageing model. There are a few areas where the Xsara is beginning to show its age: the radio often struggled to find reception, and handling was rated well below average.
9 Renault Grand Scénic
Satisfaction rating 78.5%
The biggest Scénic improved marginally on its 2010 JD Power showing, although reliability issues still hold this previous-generation car back. Buyers listed the ventilation and exterior fit and finish as problematic.
10 Volkswagen Touran
Satisfaction rating 78.2%
Like its sister MPV, the Golf Plus, the Touran’s handling received praise. Few things went wrong, but some owners say dealers could improve their performance. The Touran may then start moving up the table again.
11 Ford S-Max
Satisfaction rating 77.9%
The S-Max is one of our favourite MPVs, but it has fallen foul of some owners. They enjoyed its dynamics and practicality, but not its interior trim, electrics or transmission. The service experience came in for criticism, too.
12 Mazda 5
Satisfaction rating 77.7%
Mazda should take a long hard look at how its dealers treat customers if it wants to improve the 5’s standing – the experience from start to finish scored on average just two stars. Otherwise, owners seem a generally content bunch.
13= Citroën Berlingo
Satisfaction rating 77.4%
The Berlingo is the black sheep of the Citroën family with its position near the bottom of the table. Why? The MPV was consistently given two stars for appeal. On the plus side, owners report that reliability issues rarely dog their Berlingos.
13= Vauxhall Zafira
Satisfaction rating 77.4%
The wooden spoon may be saved for another MPV, but there’s not much glory in joint 13th place for the Zafira. Its scores were distinctly average, with it earning no more than three stars anywhere. It was among the bottom for fuel economy.
15 Renault Scénic
Satisfaction rating 77.3%
Renault’s mid-sized MPV has slipped from seventh last year to 15th. Cars were blighted with problems, from the engine failing to start to issues with the ventilation system. The Scénic’s on-road performance was deemed poor, too.
16 Toyota Verso
Satisfaction rating 77.0%
Last year the Corolla-based Verso held a worthy third position. This year, however, it has dropped to 16th and last place. Why?
It wasn’t the way the servicing was carried out – owners reported that they were generally very happy. There were some reliability issues, but the Verso still did better in this section than other cars. It seems that owners just don’t like their cars, with the Verso managing only a two-star average rating for appeal; owners weren’t particularly enamoured with the way the car looks or with the interior quality and refinement.