Are you owed money by DC Cook Direct?
Both companies were run by Changing Gear Limited, which was placed into liquidation in December.
At the time, administrators Tenon Recovery said a large number of customers had paid deposits, but What Car? fears many buyers may have paid the full balance for their car.
One case that our Helpdesk is investigating, involves a customer who handed over £16,000 in September after he was told his car would then arrive within two weeks. Three months later the customer still has no car and fears he could lose the money.
Contact the What Car? Helpdesk here if you’ve lost your deposit, or more, and we’ll see if there’s anything we can do to help.
If you’re considering buying a car from an online supplier, we'd advise you to always pay the deposit with a credit card – this means you can recover the cash through the card supplier if the broker goes bust.
Never pay the full balance until you have the keys in your hand and you’re happy with the car.
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