Suzuki SX4 S-Cross
Week ending: September 18
Miles driven this week: 81
Read the full Suzuki SX4 S-Cross review
The SX-Cross has had its first service at my local Suzuki service centre, Fultons in Ashford.
I'd been told on the phone that it shouldn't take longer than an hour and a half, but when I got there, they informed me there were a couple of cars still being worked on, so there might be a delay.
The waiting area was adequate, with comfy sofas, coffee machine and magazines to read (disappointingly not What Car? though), but after the first hour, I was beginning to get a bit bored. I had expected there would be wifi available, so I could do some work to while away the time, but no.
The staff were perfectly nice and clearly a bit embarrassed by the length of time it was taking, as they kept apologising – and after two hours in the garage the technician came out and said they were going to throw in a full valet and free screenwash to make up for the delay.
I had mentioned the crunchy gearlever when I booked it in, but the mechanics said they didn't find any issues on their road test.
The service cost just over £133, which didn't include an oil or filter change, although I was told to call them if I noticed the engine oil warning light at any time.
Stepping into a lovely clean car, it somehow felt different and I didn't experience any of the crunching on my drive back to work. My only gripe was having to spend half a day getting the car serviced - I think I would have preferred the offer of a loan car rather than the free screenwash for the time wasted.
By Michele Hall
It's been a brilliant car for my family's needs and we've grown fond of 'Suzy' over the last year, especially my kids. I'm not sure what car is being lined up for my next long-termer, but I'm hoping it has as much character as the S-Cross.
On that note, a lot of car advertising gets it so wrong, but I think Suzuki has nailed the 'Have to have it' tagline on its adverts. One of my colleagues has asked to borrow my S-Cross this week, because he's considering buying one for his family of four.
It'll be interesting to see if he becomes one of the claimed 50% of people who buy one following a test drive.
Week ending: September 4
Miles driven this week: 46
I'm not sure if it's the colder mornings we've been having this week, but I've noticed a bit of crunching when I change down to first gear in the Suzuki. It's a problem I first noticed back in February.
The problem was resolved back then by changing the gearbox oil for a slightly higher grade and since then, it has been pretty smooth.
The SX-Cross goes in for its first service next week, so I'll have to see if they can do something about it then.
By Michele Hall