JD Power Survey 2011 - Supermini winner

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  • Annual satisfaction survey
  • Owners surveyed about their cars
  • Results of almost 300 million miles driving
1 Honda Jazz
Satisfaction rating: 83.2%
Overall: 10th
Honda Jazz used car review

The Jazz had to share this award with the Toyota Yaris last year, but this year it’s out in front on its own again to rack up an eighth win on the trot. No other supermini came within touching distance of the Jazz’s overall score, with its closest rival finishing eight places below it in the overall league table.

Owners struggled to find anything negative to say about Jazz ownership, and raved about the Honda’s spacious cabin, huge boot, flexible seating layout and easy-to-use stereo system.

The Jazz might not be the cheapest supermini to buy, but owners were more than content with how much it cost to insure, fuel and service – and also applauded its responsive brakes, effective windscreen wipers and smooth gearshift. Reliability issues were almost unheard of, with the Jazz being
the most dependable supermini in this year’s survey.

Story continues below…
Case study
Name: Sylvia Cooper
Age: 75
Lives: West Midlands
Job: Retired
Model: 1.4 ES
Mileage with car: 16,000

‘This is my second Jazz, and I just love it! It might look quite small from the outside, but it’s absolutely huge inside, and the flexible seating makes for an even more practical car. Absolutely nothing has gone wrong so far and I’m really happy with my fuel bills.’
However, on the rare occasions that things did go wrong – usually a problem with the side windows – Honda dealers carried out the repair to an exceptionally high standard in impeccable service facilities. Service advisors were also courteous and very thorough with their explanations to Jazz-owning customers.

Honda’s biggest problem will be finding areas to improve with the Jazz, but despite such a strong victory it isn’t perfect. Owners said they’d like a bit more oomph from the engine to aid motorway overtaking, and didn’t find it particularly easy to judge the car’s dimensions when parking. These were minor criticisms though, and it’ll take a miraculous change of fortunes to stop the Jazz winning again next year.

Supermini league table
Click on the image below for a larger version of the results.

JD Power Survey 2011 - Other superminis - part 1


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