My Compnay own the car, I drive it & look after it. When I first got it I was really impressed (had a Galaxy before & loved it). This was like a sports car in comparison. After 3 months the faults started. Headlamp going off & on, 3 visits later that was sorted Boot lock would not open, 2 visits this was sorted although the bootliner was cracked & I am still waiting a month later for this to be fixed Windows open & close on their own Wipers run on their own (even when switched off) Alarm sounds (even when turned off) I had the alarm modue changed, the next day fault returned. Car alright for the following week (much cooler) Next hot day alarm sounds all the time, returned to dealer. Car collected, alarm module disconnected (by dealer) then wipers run all the time (even with key removed) on the same day I collected it. Economy very poor (Galaxy was better). Very disappointed. I live near the UK spares & training centre, I suggest they train on my car!
What is wrong with Ford. a complete mish mash of incompetant useless individuals. My car has been in the garage for one week. The computer has crashed but their Centre in INDIA of all places wont let the garage replace the computer until it has done a series of tests. Dont they realise the whole car could have been rewired and a new computer installed for the costs of running these tests. I do business with India and have done for 25 yrs and the Cardinal rule is do not ever leave them to make a decision. They are trying to save £1000 when the hourly rate for a garage is £100 for a whole week. Its absolutely bonkers and I cannot wait till I get back the car so I can get rid of it. Ford you need urgently to review this nonsensical service arrangement. Henry Ford would turn in his grave. Bad Bad show and bye bye Ford. DONE BUY A S MAX
furthur to my last report i have now called time on this dreadful car and purchased a very beautiful citroen picasso 1.6 hdi vtr with egs gearbox.can t comment on reliability yet as its early days but 3 days of ownership and it beats the s-max hands down in every aspect.do yourself a favour and think hard when deciding to buy a ford,the dealers will bend over backwards for you before they have your money but as soon as the £££s are safely in their possesion the helpfulness stops .
This is the first new Ford I have purchased for 8 years and I have been impressed with the lack of squeaks and rattles. It is great to drive, plenty of overtaking power and loads of room for the family. Unfortunately it has been let down by a catalogue of minor quality issues, it has now had 4 of the 8 parking sensors replaced, the air con has failed and the windscreen has been replaced as the heating elements failed. Although minor issues not what you expect, especially as the dealers seem to have no parts in stock these days, each fault is two visits, one to diagnose and one to repair. This is a fantastic car to own and drive. Let down by poor components and poor dealer response.
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