On 09 July 2007 I bought the car. When I left Western Avenue (Renault London West - RLW) I noticed: 1- Car was not washed inside. 2- CD player not working. 3- Steering wheel needs adjusting/tracking. 4- The roof rack is a bit broken. 5- I paid £25 pounds insurance for the courtesy car - when it is Renault's fault for selling me the car without conducting basic checks. 06- I had to wait for a month to get an automatic courtesy car - a Modus. 07- I phoned the main reception two days in a row and asked to speak to the new dealer principal. I left him five messages. I was always told he is in meetings. 08- I drove all the way to Morocco without a CD player. Can you believe it? I had to buy a £100 portable DVD player. 09- Today, 08 August, I am told they will have to remove my CD unit and send it for two weeks to be fixed. So that's almost two months since buying my car and no CD music playing in my damn car.
Overall experience: I will never buy from Renault W3 again. And the management ethos, it seems to me, is to grab the customer's money and run.
The CEO Mr Carlos Gohn has a big problem on his hands if Renault is behaving this way. My next car will have to be Chrysler or Mercedes nine-seater.
From almost day one there has been a regular stream of electrical problems, immobilizer problems, keyless entry problems etc. By the time I have got it to the garage the fault has rectified itself leaving no evidence to be picked up by Renault diagnostic computers. I am told it’s been sorted but there is still the odd problem -albeit with nowhere near the same frequency now.
Apart from that the car is sound, the engine is great. It's a bit thirsty around town compared to my previous cars but it has a great engine on long runs on the motorway and a lot of power when you want to put your foot down.
The interior is functional and I like hands-free keys (when it works) and a great SatNav system. I also like the MP3 system but they could make some improvements in its use.
We normally use it as a five-seater and it's the first time we have had nothing on the roof when we go on holidays as the interior swallows everything we throw at it.
All in all I would consider another, especially if they offer the same sort of discount again.
I've driven it for 6 months now & it’s a great experience. With a cool interior, fantastic ride, decent set of seats, tinted windows & 18 inch alloys, it’s one of the smartest, classiest MPVs on the market.
Main likes The diesel engine – quick, quiet and torquey, demolishing motorway miles with ease
Flexible seating – you get individual seats, which move around to free up boot space. We use the car in a 2+2+2 format, so access to the row 3 seats for the kids is great
Equipment –it’s amazing how easily you get used to the ease of hands free keys, auto everything and a great SatNav system, and it all works
Reliability – it puts my previous E Class Mercedes to shame
Safety – the 5 star safety record is the only place to store the family!
Dislikes Boot space could be larger - not big enough for the family holiday, so I use a roof box, but caters well for the day to day
The LED for the digital dash looks a little dated, especially next to the SatNav
Car Tax – I’m well into Group G uber-car tax levels, although I could level this at the other vehicles I looked at buying (R Class, Discovery, XC90, Grand Voyager).
And that’s it – I really rate & recommend the car - a real gem for the family. Just make sure you use internet brokers to keep the purchase cost down.
I've leased a 02 model for five years. It's had new discs all round and two front drive shafts (the gaiters split). It's had two gearbox cables in eighteen months and the battery went yesterday.
On the upside, it's been on a maintenance deal so has cost me for none of the above. Tyres have worn extremely well. The inside has lasted the distance with two kids and various dogs. Build quality is very good and it has always felt stable and safe.
Fuel consumption is acceptable for a 1.5-tonne automatic on country roads. I hate the alloys, though. With low profile tyres and sticky-out wheels they're difficult not to scuff and a pig to clean.
Flexibility is great, but the need to remove the seats is a pain, although when they're out it's cavernous. I've rarely had seven in the car and their luggage, but on the odd occasion we coped better than most.
To sum up, I'm getting rid of it next Friday. My new car is a Renault Grand Espace Dynamique S 2.0T auto. It still has the goods in my book. I hope the reliability is better on the newer model.
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