After buying a Laguna 1.9 dCi Privilege model with 28,000 miles, I thought I had got a good deal for £6000.
Firstly the switch on the key fob broke (cost £180 for two new key fobs plus programming which certainly I was unhappy with!). However at 60,000 miles the seals in the turbo went. I could not turn the engine off, and the engine just ran at full RPM on its own oil, until it eventually seized up. Not even a RAC patrol man could stop the engine! Clouds of black smoke poured out of the exhaust, and the car filled with exhaust fumes.
This was one of the most frightening days in my life, and a serious pile-up on the M25 almost happened! Renault's customer service is appaling. They did not give me a penny, and were rude and arrogant.
After this, I would advise people not to consider buying a Renault.
I bought this car when it was 2 years old, with 49,000 miles on the clock, last april 4th the turbo blew, it cost £1500 to put right, recently needed a new brake vaccuum pump because the brakes failed, and to absolutely cap it all the turbo has just gone again...I am going to pay up and never ever touch a renault ever again and I would dvise everybody else never to touch one!! Rant Rant!
i gave opinion on this vehicle back on the 20/4/2007 when it was in my local garage with a gearbox fault,since then this vehicle has cost me in excess of 1,500 pounds to replace the gearbox,new suspension bushes and brakes discs and pads even though my wife uses it for traveling to and from work,i will shortly be getting rid of this vehicle and looking for another one which will NOT be a Renault, i like everyone else find Renault's customer service appalling and this is a vehicle that has only covered 37,000 miles from new and is garaged at night,i have taken to going to work in my wife's nice,reliable and economical Ford Ka that i know will not let me down.
I have owned this car and previous Renaults for some time. It was a replacement for my ageing BMW 3 Series. I have to say that this car and my wife's Renault Scenic have both proved to be comfortable, reliable and well equiped. The car has covered 42,000 miles and has not required anything repaired or replaced except consumables.
I have read a number of bad reviews and believe that the majority of problems seem to be confined to cars manufactured before 2004. It may be that these issues have been addressed since. I would also like to point out that any car can present problems - I know of two Audis (an A2 and an A4) which have given major problems (electrics and gearbox). My previously-owned BMW 318i Touring also gave me many problems, needing new suspension bushes, ball joints, starter motor, head gasket, and ignition coils within 60,000 miles.
My only criticisms of the Laguna have to be that the fuel consumption (40mpg) should be a little better and that there is turbo lag when I floor the accelerator at anything below 2000rpm. The R17 Tyres are also a little expensive.
I would conclude that if serviced properly and more frequently than Renault's excessively long service interval of 18,000 miles, the cars should run well. I do hope that I do not get proved wrong and experience any problems, but so far I cannot fault this vehicle.
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