This car does the job it was designed for, and has exceeded my expectations so far after 8000 miles in six months.
Its quality is a pleasant surprise for a mass-produced car. The economy and performance on fast runs on French autoroutes with a full load are very useful. The comfort during long trips for two people is fine, so even as the successor to two Volvos and a pair of Toyotas the Laguna fits my bill.
Only boot space is disappointing, and the poor Renault showing in JD Power worries me, although my wife has had success with her recent Renaults.
This car is inspired in its design and concept - it is stylish, practical and comfortable. It can be great to drive, and performance from the 2.2 diesel is excellent with economy around 40mpg overall, and well over 50mpg on long trips.
Unfortunately, its reliability is unbelievably bad! So much has gone wrong it is difficult even to keep a record. It has had to be recovered twice in two years for mechanical breakdown, it has had to have new gearbox bearings, a new clutch (oil leak), a new exhaust recirculation system, new engine mounting unit, new rear bushes and new engine pulley.
Also, the valve caps tend to sieze, and I have broken a tyre valve which is very expensive to replace.
This record within two years of ownership from new is really bad.
I bought this car from Renault with 3000 miles on the clock.
In these last two years of ownership, the car has had a gearbox failure, the catalytic convertor fell off due to poor quality welding at manufacture and the engine has been stripped down twice due to an injection failure.
This was looked at first by a Renault dealer. After five days they apparently had no clue as to why the fault had occurred. All the parts were cleaned and put back in the hope the problem would go away.
Fortunately, it happened again while still under warranty so the car is now with a dealer as I write this review. They have found two of the four injectors faulty and the intake air flap faulty. This means we are without a car AGAIN and over the Bank Holiday weekend.
In between, she has been in the garage more times than I can remember for small and medium-size niggles (including a problem with the sunroof not closing).
We have been towed by the AA thrice for the car not starting due to some sensor fault.
To top it all, I've found the Renault customer service to be poor. I rue the day I bought this car.
Having said all that, if reliability were not an issue, it's a fantastic car to be in. Unfortunately, this particular piece likes to stay more in the garage than on the road.
Have owned this car for nearly three years now. In the first year things were acceptable but steadily the poor quality has shown through. Various mechanical failures - though not leaving me stranded at the roadside, have nevertheless cost many thousands of pounds.
The most recent incident of replacing a failed turbo and intercooler (a cool £1500 even with a contribution from Renault) led me to see that this is an all too common problem. Beware.
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