I picked this car up new on September 1 and was back at Toyota within an hour, because they forgot to fix the rear door panels.
The day I picked up my new car I went home in a courtesy car. Within a week, the car was back at Toyota, because the glove box and centre storage box didn't fit correctly and wouldn't open.
I got the car back from Toyota today - the compartments now open, but the fit is so poor and don't sit straight. The service manager says Toyota GB told him that this is the character of the car and that plastic parts never fit perfectly. I have to say the fit now is worse than before.
Since I ordered the car in June, the local dealer forgot to add options, didn't return calls, kept me waiting for an hour over my agreed colection time and didn't do the PDI. By far, it's the poorest build qualty and customer service I have ever seen in a car.
I've always had two cars in the house and I have owned new cars from Audi, Honda, Vauxhall and Ford recently - all were built better than the Verso I now own and all offered better customer service.
Toyota GB moved and did not update its website, and as a result lost my letter of complaint.
Can you believe a manager in Toyota sending me a letter saying that Toyota GB cannot get plastic trim to fit correctly and this adds to the character? I like the Verso as a car and could not wait to own it, I just thought it would be put togther well!
I would not buy one again.
We have owned this car since May and we're pleased so far. The engine, although a 2.2, doesn't pack the punch you think it would, but is capable of pulling the car laden with four adults and two kids.
With two young children who have a desire to be seated in the rear when they can, the seating versatility is great - a pull on a lever there and - hey-presto - seats!
The middle seats are also very flexible as they operate as single seats rather than a bench (i.e. in the Zafira, S-Max etc).
If you have kids, parents, a dog etc, go buy one - you won't hear complaints from anyone about leg room or that the seats are too low.
I bought one of these back in December 2005 and really have no significant complaints about it. The 2.2-litre engine is pretty quiet, so no problems there. The layout of the interior is quite easy to adjust and the back two seats are large enough for two adults (with a bit of squeezing). The drawback, of course, is that you lose your boot with them up! It feels small to drive for a seven-seater, but is roomy enough inside (a friend called it a Tardis).
Fuel efficiency is great and the engine is very comfortable cruising at high speeds on the motorway. It handles very well at any speed.
My only (small) criticisms are: The front windscreen de-mister seems very slow to do anything It can be hard to judge where the front of the car is when parking (as it slopes so acutely downwards). It is very easy to damage the rear bumper when unloading from the back. It could really do with a toughened bumper and maybe even a foot plate.
Overall, however, it is a great car. I would buy another one in a couple of years, which is as much praise as you can give any car.
Typical Toyota reliability, the car is 2 years old and I've done 45,000 miles no mechanical problems so far. Car slightly under powered go for the T180. The interior trim quality around the dash board isn't the best. What is of concern is that the car has a couple of stone chips on the leading edge of the roof just behind the windscreen, one of which has blistered back and disappointingly Toyota are very clear that they won't repair the defective paintwork. The electrophoretic coating hasn't worked. In my opinion the roof detail at the top of the windscreen will be susceptible to stone chips as there is no windscren rubber to protect the leading edge. I am still pursuing this matter with Toyota.
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