In answer to Mr Harvey in Cleveland I can confirm that my car was bought from an Official Franchised dealer. Unlike most of the comments here I can honestly say that the dealers have not been at fault for any of the woes I have had with the car. The dealer I have used to service the car (another Franchised dealer) have carried out all warranty repairs quickly and efficiently.
The only criticism I can make was them 'accidentally' billing me for the fluids to fill the new radiator it required (another warranty replacement) at the last service (its 3rd). It is currently in for a service (its 4th @75000 miles, not bad), and for the first time sice I bought it has not needed any work done on faults since the last service, but then i wouldnt expect any work to be required this time round given the £1000 bill last time. (£170 for the VW timing belt kit? The last one I done was in a toyota, not know to be cheap for parts, and cost £35 for bits....)
Obviously Mr Harvey couldnt bring himself to finish the reveiw on his beloved VW or he would have read the last bit, though at least I have got a new radiator out of the extended warranty.
"VW UKs proposal to "restore my faith in VW" - their words - was to extend the factory warranty by a year so at least I won't be out of pocket. A CAR THAT DIDN'T CONSTANTLY GO WRONG MAY BE MORE HELPFUL."
This is an update on my 11/03/2008 review & unfortunatly things have gone down hill.
Rattle from air conditioning in central arm rest - repaired but has now returned Boot door not aligned properly - repaired but still not fixed properly Various rattles from inside the left passenger door Grinding plastic sound when the back right suspension is working Right side of the front bumper is not flush and seems to be coming loose Right back door not aligned properly
Only good thing about the car so far, is the motor, quite for a diesel and very economical.
VW dealer and customer service here in Italy are helpful just a pity about the poor quality of their products. I will not buy another Volkswagen, back to BMW for me.
This car was a great choice for us, good to drive, well-equipped and the sort of solid build quality you expect in a German car. But the real value for us is consistent with the niche market this car is said to inhabit. We didn't want a bona fide MPV, no kids, dogs or grandparents, etc., so no need for seven seats and so on. But we do want more room than some pokey hatchback with little more space than a supermini. The Golf Plus was ideal in this respect and was chosen above a Qashqai and Ford Focus.
We purchased our Golf Plus in July 2006 and have had an issue with it regarding the climate control.
When the heating is warming the cabin up and we drive around a corner, there is a sharp blast of cold air that blows through the cabin. We find this extremely uncomfortable.
On returning to various dealerships over the last year and a half, we are been fobbed off with the explanation that this is a 'characteristic of the car'.
We have come across other Golf Plus and Golf drivers who have had similar experiences and wondered if any other readers had such problems.
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