Does What Car? factor reliability into its reviews?
After reading our latest Reliability Survey, a reader asks why we don't factor reliability data into our car review ratings...
Your 25 Least Reliable New Cars story on whatcar.com was really interesting and somewhat eye-opening. The cars listed are by and large highly regarded in car reviews, your own included.
So why aren’t the statistics on reliability factored into the star ratings you give to new and used cars? Doing so would provide a far more meaningful and holistic view of car ownership.
What Car? says…
We do include reliability when working out our star ratings in car reviews and group tests. On our new reviews, it’s a separate section on the Costs and Verdict page. We give a star rating for each model and state where the model (or brand if the model is too new) was ranked in our latest Reliability Survey. We also mention any common problem areas where relevant.
We also take reliability seriously when it comes to our used car reviews and our Used Car Awards. In fact, if a used car has a poor reliability record, it can't gain a five-star rating overall or win an award.
For a rundown on the latest reliability on more than 150 car models, visit our 2018 What Car? Reliability Survey results
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