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The number one priority for the What Car? Leasing team and our dealership partners is our colleague and customers' safety. It is especially important that you, our valued customers, have the confidence and awareness of the options available to you when making your way through the journey of leasing a car.
To help support you we have included information in various places throughout the website. Look out for the COVID-19 Measures logo which, when clicked, will provide a list of the key measures each dealership has put in place to provide maximum safety. Examples of this can be found alongside offers on the special offer pages or, if you're looking to visit a dealer, on the Find a Dealer pages.
This is designed to help you make an informed choice when deciding on your leasing journey. Unfamiliar to leasing or franchised dealerships? We have provided a further explanation as to what measures mean for you.
E-sign (Electronic signature) allows customers to sign documents online from the comfort of their own home without the need for paper documents. No need to print or scan. Documents are encrypted to ensure they are secure. It is faster and safer than paper documents. If a dealer shows they offer this then all documents related to leasing your vehicle will be sent to you online. This could arrive via email or in the form a text message.
Take a closer look at a vehicle without the need to leave your house. No need to drive around different dealerships when you can take a look online using one of the dealer's virtual vehicle tours. There are a number of different features available within this section including video tutorials on the vehicles key features and 360 degree walkarounds.
When your lease vehicle is delivered, whether it is driven or transported, the driver will ensure each surface they have come into contact with such as steering wheel, keys, handles etc, are sanitised and safe for you to use. Some dealers may offer additional measures as standard. The dealership you lease your vehicle from will be able to provide you with more detailed information.
In line with government guidance the dealership will deliver your lease vehicle staying at least 2 metres away at all times. This is to safeguard all customers and colleagues. If the dealer allows you to collect your vehicle then again this applies. Any documentation relating to the handover will also be completed without contact and at the appropriate distance.
Your vehicle will be handed over at your doorstep whilst adhering to social distancing measures. The driver will still give you the vehicle walkaround with the only difference being the 2 metres distancing guideline. Many transport companies provide updates of expected time of arrival to keep you informed of progress enabling you to prepare for the arrival of your new lease car.
You buy the vehicle online and then, if you prefer, you can pick it up from the dealership. The majority of the documentation will be completed remotely leaving just the collection of your lease car to be enjoyed.
If you have any questions regarding how your leasing circumstances are affected by any of the measures mentioned here, please feel free to get in touch with us by clicking here.