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Are You Currently In A Car Leasing Contract And Looking For Support During COVID-19?

Under the current Covid-19 lockdown measures, leasing finance companies are offering support and advice in relation to the various aspects of your lease agreement. Reach out to your relevant provider, the sooner you do this the better informed you are of your options.  Many finance companies have available on their website a frequently asked questions and answers section and these will vary from provider to provider. We have highlighted some of the topics below which customers are seeking advice on:-

  • Payment holidays or Deferred payments?
  • How will a payment holiday impact my credit?
  • How do I return my vehicle if the contract ends during lockdown?
  • How do I insure my vehicle if the contract ends during lockdown?
  • How do a service or MOT my lease vehicle during lockdown?
  • Do I renew my Annual Road Fund Licence, during lockdown?
  • I am due delivery of my new lease vehicle, how will this be impacted?

The What Car? Leasing team have compiled a list of the finance companies for leasing agreements, click, email or telephone your provider to ask further details.

Lender Website Company Contact Number Email Address
VWFS - Audi https://www.volkswagen.co.uk/covid-19 0800 333 666 -
VWFS - SEAT https://www.volkswagen.co.uk/covid-19 0800 333 666 -
VWFS - SKODA https://www.volkswagen.co.uk/covid-19 0800 333 666 -
VWFS - VW https://www.volkswagen.co.uk/covid-19 0800 333 666 -
Black Horse Finance https://www.blackhorse.co.uk/contact/coronavirus-support 0344 824 8888 -
Jaguar Financial Services https://www.jaguar.co.uk/offers-and-finance/existing-customers/covid19 - lbscustomerservices@lexautolease.co.uk 
Land Rover Financial Services https://www.landrover.co.uk/offers-and-finance/existing-customers/covid19-faq - -
Jeep Financial Services https://www.jeep.co.uk/covid-statement 0800 0426 5337 -
Mercedes-Benz Finance https://www.mercedes-benz.co.uk/passengercars/ - customerservices-mbfs@daimler.com
Mercedes-Benz Commercial Vehicles https://www.mercedes-benz.co.uk/passengercars/ - customerservices-mbfs@daimler.com
Ford Motor Credit https://www.ford.co.uk/finance/support/faqs/covid-19 03457 125490 -
Mazda Finance https://www.santanderconsumer.co.uk/coronavirus/ 0370 732 4060 customerservices@msfcontracthire.co.uk
Vauxhall Finance https://www.vauxhallfinance.com/Pages/coronavirus-update.aspx - C19Assistance@vauxhallfinance.com 
Honda Finance https://www.honda.co.uk/cars/useful-links/covid-19-update.html  0345 200 8000. hfe.customerservice@honda-eu.com
Toyota Financial Services https://www.toyota.co.uk/covid-19 0344 701 6202 -
Santander Consumer Finance https://www.santanderconsumer.co.uk/coronavirus/ 0330 134 8751 customerservices@scfcontracthire.co.uk
Hyundai Car Finance https://www.hyundaifinance.co.uk/coronavirus-help-and-support 0800 0749 756 (option 4) contactus@hyundaifinancecontracthire.co.uk
Citroen / Peugeot Finance https://www.psa-finance.co.uk/covid-19 0345 313 3805 -
Renault Finance https://www.renaultfinanceuk.com/COVID-19.  0333 200 0002 financialsolutions@rcibanque.com
Nissan Finance https://faqs.nissanfinanceuk.com/container/show/covid-19  0333 2000 002 financialsolutions@rcibanque.com
Volvo Finance https://www.santanderconsumer.co.uk/coronavirus/ 0800 0851 322 customerservices@volvocarcontracthire.co.uk
MG Motor Financial Services https://www.santanderconsumer.co.uk/coronavirus/ 0330 123 4341 customerservices@mgmfsmotors.co.uk
BMW Financial Services https://discover.bmw.co.uk/landingpages/payment-deferral 0370 5050 150. -
Arval https://www.arval.co.uk/update-arval-covid-19 - paymentbreak@arval.co.uk
Hitachi Capital  Vehicle Solutions https://www.hitachicapitalvehiclesolutions.co.uk/faqs-around-covid-19 0343 351 9021 - Personal RAMT@hitachicapital.co.uk
  01635 589 744 - Business credit.control@hitachicapital.co.uk

 

To help further support our What Car Leasing customers, we have also provided a list of services to help with advice on your current personal circumstances.

Money Advice Service

For free and accessible advice and information

Website Link: www.moneyadviceservice.org.uk

There any many forms of contact available including Web chat, Whatsapp and telephone.

Citizens Advice

For advice and information including debt, staying home and help is available.

Website Link: www.citizensadvice.org.uk

National Debtline

Available to those living in England, Wales or Scotland for debt advice and information.

Website Link: www.nationaldebtline.org

Contact includes online tools, webchat and email.

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