I bought a new 2.5D Sorento XE on 14/07/07. On the day of collection, I recieved a phone call to tell me that the power steering was faulty, which I could not believe as it had only done around 20 miles. When I went to see the car, the steering was OK while driving, but was heavy when still. So I agreed to take the vehicle and bring it back to be repaired if it did not cure itself. There was also a small scratch on the back tailgate, which they promised to remove without me knowing it was ever there. After seven visits to both the sales department and the service department (which is the local Ford dealer down the road!), my car has had, all on seperate occations, an electrical part fitted to the steering, a new power steering pump, and a new steering rack. After every visit, I have had to clean out the dirt and mess they have made, and give it a wash to get the grease off the bodywork (has never been valeted by Kia yet). It is still in the Kia dealer because the scratch has been removed, but the tailgate has been partially resprayed in a different colour to the rest of the car, and has been resprayed with the Sorento badge still on but masked up, so there is a different colour showing through the gaps in the badge! After these problems and after taking it back so many times in such a short time, I now wish I had bought something else.
stephen senior, lincolnshire, September 28th 2007