2019 What Car? Reliability Survey: family SUVs

To help you choose the most dependable car, we've crunched the data on more than 18,000 vehicles, spanning 31 brands and 218 models to give each a unique reliability rating...

05 August 2019
Kia Sportage

Family SUVs

Average reliability score for class 91.6%

Most reliable Kia Sportage (2016-present) 98.6%

What went wrong? Gearbox/clutch 3% Brake system 1% Engine 1% Non-engine electrics 1% Suspension 1%

Only a tiny percentage of Kia Sportages went wrong, although the faults that did occur were major, so some couldn’t be driven and two-thirds were laid up for a week or more. All repairs were free, though.

Although 11% of Volvo XC40s had a fault, the areas concerned were mostly minor, being split evenly between the bodywork, fuel system and sat-nav. This meant half were back on the road the same day and the others were repaired within a week. No owner was charged.

Petrol Audi Q3s proved far sturdier than diesels; 12% went wrong compared with 25% of diesels, and their additional issues were with the engine itself and its electrics. No petrol engines encountered trouble; the only gremlins were the bodywork and non-engine electrics, with some infotainment systems failing. Every car remained drivable, but half spent more than a week in the garage. All work was done for free. 


BMW X1 vs Audi Q3 vs Range Rover Evoque

Least reliable Range Rover Evoque (2011-2019)

What went wrong? Non-engine electrics 17% Exhaust 12% Brake system 9% Engine 9% Engine electrics 9% Battery 7% Bodywork 6% Air-con 5% Suspension 5% Gearbox/clutch 4% Interior trim 2% Fuel system 1% Sat-nav 1%

Range Rover Evoque owners had trouble in 13 of our 14 categories; only the steering was unaffected. Nearly half of cars were off the road for more than a week and 10% were undrivable. Most work was carried out for free, but some cost from £101 to more than £1500. 

Renault Kadjars suffered a lot of electrical gremlins; 34% went wrong and 11% of faults related to non-engine electrics. Three-quarters were off the road for more than a week, and, while 75% of work was done for free, some owners had to pay from £51 to more than £1500. 

Petrol Nissan Qashqais performed slightly worse than diesels: 48% compared with 42%. Battery trouble afflicted 24% of cars and 6% had brake issues and problems with their engines. The only upside is that half were fixed the same day and three-quarters of work was free. 


Reliability for family SUVs aged up to five years old

Rank Make and model Score
1. Kia Sportage 2016-on 98.6%
2. Volvo XC40 2018-on 98.4%
3. Audi Q3 petrol 2011-2018 98.0%
4.  Peugeot 3008 diesel 2017-on 97.8%
5.  Peugeot 3008 petrol 2017-on 97.0%
6.  Hyundai Tucson 2015-on 96.6%
7. Volkswagen Tiguan 2016-on 96.0% 
8. Volkswagen Tiguan 2007-2016 95.7%
9. Kia Sportage 2010-2016 95.3%
10. Toyota C-HR 2016-on 95.0%
11. Seat Ateca 2016-on 94.7%
12. BMW X1 2015-on 93.8%
13.  Mercedes GLA 2014-on 92.7%
= 14. Jaguar E-Pace 2017-on 91.8%
=14. Skoda Karoq 2017-on 91.8%
15. Audi Q3 diesel 2011-2018  90.4%
17. Dacia Duster 2013-2018 90.1%
18. Nissan Qashqai diesel 2014-on 83.3%
19. Nissan Qashqai petrol 2014-on 82.1%
20. Renault Kadjar 2015-on 81.3%
21. Range Rover Evoque 2011-on 78.4%
     

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