news
Garages fail on customer service
* 3000 garages to get training * as part of the Good Garage Scheme * Mystery shoppers revealed problems...
The Good Garage Scheme is to put its 3000 independent garages through a training programme, after mystery shoppers identified a need for better customer service.
The scheme wants garages to improve their telephone skills, among other things.
Andi Sheppard, marketing manager for the scheme, said: 'Our first mystery shop initiative has identified customer focus as a key area for improvement.
The Good Garage Scheme began mystery shopping its garage members earlier this year after a 2010 investigation criticised garage standards across the UK.
Top 10s >
Best of
Best estate cars 2024 – the top choices for luggage capacity
An estate car needs to be practical, but the best models are also comfortable, well equipped and affordable to run. Here we reveal our top 10 buys – and the estates to steer clear of
