The Government’s Transport Committee has questioned Vauxhall and representatives of the Driver and Vehicle Standards Agency (DVSA) about the air conditioning-related fault that affected around 220,000 Zafiras in the UK.
There are claims that Vauxhall knew about the fault in 2009 but failed to start issuing recalls until 2016. The London Fire Brigade attended 120 Zafira fires between 2013 and 2016, although the cause of these fires is not confirmed.
Louise Ellman, chairman of the Transport Select Committee, said: “We are keen to hear how Vauxhall has dealt with customers’ [fears] about safety. People should feel their concerns have been taken seriously and dealt with swiftly and thoroughly.”
The committee called Vauxhall in over the same issue last year, as Ms Ellman explained: “In evidence we heard from Vauxhall last year, it was clear that good standards of communication with customers were lacking.”
Vauxhall has spent more than £40 million fixing the faulty cars. However, those affected date from 2014 back to 2005, so it has struggled to contact all Zafira owners. Around 221,000 Zafiras were involved in the second recall in August 2016 and so far 165,562 (74.2%) have had the necessary work done. There are 57,261 still to be recalled and many of these are older vehicles, with 41% being made in 2008 or before.
At the meeting, Vauxhall called for the establishment of a national vehicle fire database to give car makers access to vehicle fire data held by insurance companies.
The proposal, which Vauxhall says is supported by the Association of British Insurers (ABI), could help manufacturers to identify potential issues earlier than at present.
In a perss release, Vauxhall said: "By collecting data from insurers it will be possible to gain a much more accurate picture of the number of fire cases and how they relate to specific models. As Vauxhall’s experience with Zafira B shows, manufacturers have limited visibility of fires in their vehicles. Many Zafira B fire cases, for example, were reported to Vauxhall several years after they took place and only as a result of publicity in October 2015."
Vauxhall also believes the government and industry can work together to improve the number of owners car companies are able to reach with recall notices. "We are asking the Transport Select Committee for consideration that the MOT and retaxing be linked into the DVSA recall database so that vehicle owners who may not be responding to the recall can be intercepted at MOT or time to retax the vehicle," said a spokesperson.
Read more - Vauxhall issues second Zafira recall
Got a motoring question? Our experts are standing by to help, just tweet us your question using #askwhatcar
For all the latest reviews, advice and new car deals, sign up to the What Car? newsletter here