Used Jaguar E-Pace 2017-2024 reliability review

What should I look for in a used Jaguar E-PACE?

The E-Pace will have been used on school runs and in urban car parks so check the bodywork carefully for scuffs and dents and look at all the alloy wheels and make sure they haven’t picked up any kerb damage. Damage caused to the underside of the car from off-road excursions is rare, but worth checking out for anyway.

The E-Pace has had a number of reported issues; panel fit and paint defects, AdBlue fluid leaking from hoses and filler caps, air breather pipes rubbing on engine components, creaking rear suspension and glitches with the infotainment system. It is worth checking all these areas when you go to view an E-Pace.

Is a used Jaguar E-PACE reliable?

The E-Pace performed okay in our latest reliability survey, placing 16th out of 30 cars in the family SUV category with a rating of 94.2%. That's a much better placing and result than it has achieved in the past few years. That placed it above the Range Rover Evoque and Skoda Karoq diesel, but below the BMW X1, the Nissan Qashqai and the Volvo XC40.

Reliability rating 94.2%

What went wrong? Sat-nav/infotainment 18%, bodywork 7%, non-engine electrics 7%, engine 5%, gearbox/clutch 5%, battery 2%, brakes 2%, engine electrics 2%, interior trim 2%

It's the slowness to fix faults and the cost of some repairs that let the Jaguar E-Pace down. Although most cars remained driveable, 43% spent more than a week in the workshop, and 13% of owners were landed with bills of £1500 or more. The good news is that Jaguar covered the cost of 78% of repairs. However, 38% of cars went wrong, so a high proportion of owners had to go back to their dealers to get issues fixed.

And if this wasn't enough of a cause for concern, Jaguar as a brand ranked 20th out of 31 manufacturers featured in the same survey. Its overall score was 90.1%, an improvement on last year's result. Alfa Romeo, Cupra and Vauxhall finished below it.

Used Jaguar E-Pace reliability: the owners' view

The feedback from owners suggests that while the E-Pace offers comfort and style, its reliability is a concern for many.

Owners reported frequent electronic faults, including issues with the infotainment system and warning lights appearing unexpectedly. Additionally, some mentioned problems with the vehicle's battery and engine, which led to multiple visits to the dealership.

Regarding dealer service, the opinions were mixed. Some of the respondents praised their local dealers for being helpful and resolving issues promptly, underscoring the professionalism and courtesy extended during repairs. However, others expressed frustration over the slow service, high repair costs, and the need for repeated visits to fix recurring problems. This has led to a varied but generally moderate satisfaction level with the Jaguar dealership.

To read more from our Reliability Survey in detail, check out the full results here.

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