What Car? guide to... complaining - Introduction

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Cars break down. Warranties have exclusions. Insurance claims are refused.

You can't stop things from going wrong, but you do have a say in what happens next.

If you feel you've been wronged, complain. Be fair but be firm, and make sure your voice is heard.

Here's how to do it without getting into a scrap.

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What Car? guide to... complaining - Where to start

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