USED Ford S-Max MPV (06 - )

My car

I bought this car in September 2006. I have an airport transfer business and it appeared to be ideal for my business. However, I have had numerous problems with it. The staff at Ford in Wrexham have been unhelpful and now my engine has blown and I need a new engine at a cost of over £5,000. The car has done 130,000 miles but I have had it regularly serviced and really look after as it is my livelihood. The engine blew on my way to the airport and the smoke was so bad it stopped the traffic on the motorway and the police actually called the fire department to come out as I could not switch the engine off and there was a high risk of the car going on fire.

My car

This is the worst car I have ever owned. The car has an intermittent start problem that has led to the car being in the garage for 1 1/2 months for the 15 months I have owned it and it is still not fixed! Water leaks into the foot well from the air-conditioning pump, the centre arm console regularly disintegrates into pieces, the lights fell out, the drivers seat had to be replaced, faulty electronics mean that the alarm sounder only works sometimes, trim quality poor (rattles and bits fall off), paint is peeling off the front bumper, and so on - list too long to care to mention. Fuel economy poor at an average of 38.0mpg over 44K miles. On top of this the customer service at Ford is awful and there is still no sign of the start problem being fixed. This is the only Ford that I have ever owned and it will be the last.

My car

Well the first 1000 miles were ok then the engine malfunction light started to appear. They have replaced 3 core plugs a wiring connection and it is now on 3rd turbo. At the 5th time of asking the dealer basically said they can not solve the problem and ford are working on it at present. Not very happy and while my wife and children were driving up a hill the problem occurred, the car lost power and a car tried to overtake which nearly resulted in a head on collision. My wife refused to drive the car on safety grounds and Ford have agreed to replace the car after a few letters and angry confrontation with the manager. Who we have found to be a lier and not helpfull until the letters were sent to his M.D. They do admit that there is a problem with the tdc1 engine and have blamed US as the reason for the fault.It is not very good for short journeys e.g the school run which is a load of rubbish and if true they should tell every customer this before they buy the car. We have been told to choose another car within the range but are not allowed the engine we wanted at purchase because of the above mentioned. The manager has told bare faced lies to us and the whole affair has resulted in my wife starting maternity leave earlier than she wanted because of the stress. There is a lot more to the info written above regarding dealing with Ford. It has been a nightmare and i will NEVER buy a Ford again and will NEVER forgive ford for the risk my family have been subjected to.

My car

I have had my car for almost 2 years and the car is great to drive. If you have a family and travel around the UK you will be pleased.

There are things that bug me; No spare tire which is a completely joke; Shopping falls out of the boot when you open it. Ford needs to sort out those problems or I will not be getting another one when my leasing agreement expires.