Like many, we have been disappointed by poor build quality, particularly around the squeaky, rattling cabin. Also wanted to second the creaking front suspension problem, which seems to be worse when the car is cold. Solution not yet forthcoming.
Like everyone else on this site I felt compelled to write about the infamous fuel pump issue. Broke down at the beginning of the M4 on 5th March 2008 on our wedding anniversary (wife not too pleased!) Car towed to Twickenham dealership and on identifying the problem admitted that thousands of other Passats were sitting on garage forecourts awaiting the fuel pumps. Dealer at Twickenham much better than that at Battersea or Walton and arranged a Golf hire car after having a hire car through Europe car hired and cancelled within minutes!! Latest was that he thought car would be fixed in 3- to 4 weeks..fuel pumps were finally coming to the UK around 12 March.
I really cannot comment on the running costs, and overall rating of this car etc as i only drove mine for a week and since the begining of February it has been sat in my local dealership awaiting a new fuel pump along with 13 other passats! I would like to point out that my dealership have been very little help and when i first reported the problem i was told there was nothing wrong with the car, it took a near head on smash a couple of days later and myself (yes female and blonde) to show the head mechanic the problem with the car which only took me about 30 seconds to highlight, one i hasten too add that his mechanics could not find. Apart from this obvious fault which countless other passat owners are no doubt experiencing i like the car its a good looking estate and has the boot space that i require for my dogs.
Had the car for 10 months and always felt a little uncomfortable about the electronic handbrake. I'm not a luddite and generally welcome advances in technology but there is always an unease about not being able to feel the tension in the cables as with a traditional manual lever and cable system. I guess my main gripe however is the buttons position to the right of the steering wheel. We are taught to drive operating the gears and handbrake with the left hand so I have found it awkward to operate. Coming upto junctions down the gears and hand onto handbrake. With the hanbrake button in the position it is the left hand has to take hold of the steering wheel then the right hand operates the switch. Can become a bit combersome particularly in heavy traffic and on hills. Otherwise I really like and enjoy the car
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