Used Ford Puma 2019-present reliability
Category: Small SUV
The Puma is the benchmark for used small SUVs, especially in regards to its unbeatable driving experience.
What should I look for in a used Ford Puma hatchback?
Top-spec versions of the Puma have larger alloy wheels that can be susceptible to kerb damage, so check the wheels carefully. Also, look for any dents, dings and scratches to the bodywork, because paint and body repairs can be expensive. Make sure the clutch engages smoothly and that the car goes into gear easily.
What are the most common problems with a used Ford Puma hatchback?
Reason for recall
It is possible that the hybrid battery connections may not have been torqued to Ford specification.
How to check if the vehicle is recalled
Contact the local FORD dealership or manufacturer. You will not need to pay for anything involving the recall.
How the manufacturer will repair
The MHEV battery connections need to be checked and torqued to the correct value
Number of affected vehicles
428
Reason for recall 2
The driver’s airbag retention springs may be outside of manufacturing specification and may not lock the module to the steering wheel.
How to check if the vehicle is recalled
Contact the local FORD dealership or manufacturer. You will not need to pay for anything involving the recall.
How the manufacturer will repair
Install a replacement airbag retention spring.
Number of affected vehicles
24249
Reason for recall 3
Vehicles may have an issue with the current software that controls the functionality of the eCall system.
How to check if the vehicle is recalled
Contact the local FORD dealership or manufacturer. You will not need to pay for anything involving the recall.
How the manufacturer will repair
Carry out a software update.
Number of affected vehicles
100
Reason for recall 3
Certain vehicles could have an engine oil separator that may have been damaged prior to engine assembly.
How to check if the vehicle is recalled
Contact the local FORD dealership or manufacturer. You will not need to pay for anything involving the recall.
How the manufacturer will repair
Inspect the engine oil separator and if found to be damaged and/or leaking a replacement engine oil separator must be installed
Number of affected vehicles
9818
Is a used Ford Puma hatchback reliable?
In our most recent reliability survey, the Puma came 17th out of 22 cars in the small SUV class with an overall score of a respectable 90.0%.
Reliability rating 90.0%
The list of problems with the Ford Puma, meanwhile, was rather more diverse. For the 22% of cars that went wrong, faults with the battery, bodywork, brakes, engine, engine electrics, gearbox/clutch, interior trim/seats, non-engine electrics and sat-nav/infotainment were reported. In better news, 77% of cars remained driveable, and most got fixed within a week.
Ford as a brand ranked 17th out of 32 manufacturers in the same survey, with an overall score of 91.4%. This placed the brand above Audi, Jaguar, Nissan and Vauxhall but below BMW, Skoda and Toyota.
Used Ford Puma reliability: the owners' view
Our readers have praised the Ford Puma for its comfortable driving experience, hybrid technology, spacious boot and advanced infotainment system. The vehicle's sportiness, fuel economy, and performance are also liked, though some express minor concerns about the lack of electric seats and too much road noise.
Many enjoy the responsive engine and handling, along with its reliability. However, a few note issues with battery problems and interior quality. The lack of certain features like a spare wheel or reversing camera is mentioned, but overall, the Puma is regarded as a versatile and practical choice, offering a blend of performance and efficiency. Some readers express frustrations with specific features such as the automatic gearbox or visibility, but these seem to be minor compared to the overall positive feedback on driving experience, comfort, and technology.
If you would like to see the full reliability list, head to the What Car? Reliability Survey pages for more information.
