Used Nissan Qashqai 2021-present reliability
Category: Family SUV
The Nissan Qashqai is a smart, comfortable and plush family SUV. It's good value, too.
What should I look for in a used Nissan Qashqai hatchback?
When viewing a used car, always follow our used car buying checklist.
The Qashqai is popular with families, so it’s important to check the interior for signs of wear and tear. All the interior electronics should be working effectively, too. On the outside, check the bodywork for scuffs and dents and the alloy wheels for kerbing. On your test drive, make sure there are no knocks or bangs from the suspension.
What are the most common problems with a used Nissan Qashqai hatchback?
At the time of writing, the Qashqai has five recalls listed. To check whether any have affected a car, you can contact your local Nissan dealer. You will not need to pay for anything involving the recall.
Reason for recall
Some steering rack trial parts were reintroduced into the normal production process.
How the manufacturer will repair: Replace the steering rack with a countermeasure part.
Number of affected vehicles: 7
Date of recall: 01/11/2021
Reason for recall
The child lock function on the rear door locks may be out of specification. The child lock may become disengaged when the inside door handle is operated.
How the manufacturer will repair: Replace the rear door lock assemblies on both sides with a countermeasure part.
Number of affected vehicles: 4
Date of recall: 28/07/2023
Reason for recall
The capacitive mat for hand-on detection may have been damaged during manufacture of the steering wheel. The steering wheel may falsely detect the driver has their hands on the wheel with ProPilot engaged and not give a warning to place hands back on the wheel.
How the manufacturer will repair: Inspect the steering wheel serial number and replace with a new countermeasure part where necessary.
Number of affected vehicles: 9536
Date of recall: 06/02/2024
Reason for recall
The VIN stored in the vehicle system may not match the actual VIN of the vehicle. This may lead to a situation where a vehicle user can see information related to a different vehicle resulting in a data security breach.
How the manufacturer will repair: Replace the navigation display/control unit and the telematics control unit.
Number of affected vehicles: 1
Date of recall: 17/06/2024
Reason for recall
Due to a software issue, the calculated and displayed battery state of charge may rapidly fluctuate.
How the manufacturer will repair: Reprogram the battery management system with the latest software.
Number of affected vehicles: 20,847
Date of recall: 10/04/2025
Is a used Nissan Qashqai hatchback reliable?
This latest version of the Nissan Qashqai did well in our What Car? Reliability Survey.
It came in 17th place out of 76 cars in the family SUV category with a good overall score of 95.9%. Most problems were linked to the infotainment system and the car's non-engine electrics. Problems were fixed quickly and cheaply, although some mentioned slow dealer service.
In the brand section of the survey, Nissan did very badly. With a reliability rating of 89.9%, it came 29th out of 30 manufacturers featured. That puts it above only MG.
Check out the full list of manufacturers here.
Used Nissan Qashqai reliability: the owners' view
In our reliability survey, owners said the latest Nissan Qashqai (2021–present) remains a dependable family choice, though it isn't entirely without its niggles. While the petrol and hybrid models have shown improved build quality over their predecessors, common faults often centre on the sophisticated electrical systems and the central infotainment screen.
Owners highlighted that software glitches can occasionally trigger phantom warning lights on the dashboard or cause the NissanConnect system to freeze. Fortunately, the dealer network generally receives praise for its helpfulness; many owners reported that these issues were resolved quickly with straightforward software updates under warranty.
However, some owners noted that more significant repairs, such as those involving the advanced e-Power hybrid system, can be expensive if the vehicle is outside its three-year warranty period. Overall, the consensus is that the Qashqai is a reliable companion, supported by a professional and capable dealership network that keeps repair downtime to a minimum.
If you would like to see the full reliability list for small SUVs, head to the What Car? reliability survey pages for more information.
To take part in our annual reliability survey with your car, please follow the link here
