Advice for buyers
What should I look for in a used Volkswagen Polo hatchback?
As with all used car purchases, check for any signs of accident damage such as uneven panel gaps. Also look for any parking damage, such as scuffs to bumpers and kerbed wheels, because only the higher-spec versions get front and rear parking sensors.
If you happen to be buying an entry-level S model, bear in mind you won’t be able to connect your smartphone to the infotainment system without the App Connect option, so have a thorough look at the spec sheet of the car before you buy.
What are the most common problems with a used Volkswagen Polo hatchback?
Certain Polos manufactured between 1 May 2017 and 12 October 2018 were subject to a recall that relates to a design flaw with the rear seatbelts; the weight of the middle passenger shifting to the side during a high-speed emergency lane change could unbuckle the seatbelt of the person sitting next to them. Contact your local VW dealer to make sure the car you're considering has had a spacer fitted between the two buckles to solve the issue.
The travel in the handbrake might increase due to the adjuster working loose on examples built between 12 October 2017 and 22 October 2018. Find out from your local VW dealer if yours is affected because it'll need to have the handbrake adjusted and a locking device added to prevent future issues.
Oil in the brake servo
There's a risk that oil might get into the brake servo of some Polos made between 8 October 2019 and 6 February 2020 through various vacuum lines. The whole system will need to be checked over by a VW technician in case there's oil in the system, and parts will need to be replaced if there is. Speak to your local dealer for further information.
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Is a used Volkswagen Polo hatchback reliable?
The Polo finished in 15th place out of 21 entries in the value and small car class according to the latest What Car? Reliability survey. Although that sounds poor, it still achieved a strong 94.1% score that compares well in this highly competitive sector. Volkswagen as a brand had a middling result of 20th out of 31 car manufacturers.
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