Although I am rating this car as very good overall, this would not be the case unless I had my three-year warranty! I originally wanted a car/van, but found the Scenic to be the ideal choice which fitted my criteria of ample of room with all the seats down, as well as all the gadgets that would cost far more on other vehicles.
In terms of reliability, the car would get a big fat zero. I have owned the car now little over a year and it has frequently been in the garage. First, the electronic mirrors didn't work, and second I was without the car for 10 days due to the petrol tank leaking.
I then found myself making phone calls to Renault Head Office, as the call for a loan car fell on deaf ears, which was ruining my business. I have also complained many times about the squeaky brakes, and have been fobbed off many times.
When the noise eventually became intolerable Renault finally changed them, but wanted to charge me, again calls were made to the Head Office and due to the number of complaints I had made and were recorded on their computer they were changed free of charge.
The car is now 13 months old and the car's computer doesn't work any more; this has now been booked in and will be changed very soon. I love the vehicle and it is ideal for what I need, but Renault must look at the overall reliability of their vehicles. What more will go wrong?
We bought the Scenic for its space and practicality and the fact that here, in the South of Spain, they are a cheap alternative. Since we purchased it last December, the overriding word is just that - cheap!
How many times can a car have the same fault? I took it back to the dealer to be told they ordered the wrong part. At the supermarket the boot won't open, so I couldn't get the shopping in. Then I can climb in through one of two windows which keep falling down, because the cheap plastic mounts can't cope with the power of the electric motor.
When the temperature outside reaches 100 degrees, you can't close the sunroof cover because the rattle drives you close to insanity. When you pull away, the auto handbrake sticks on and grinds for 20 minutes. Renault can't find anything wrong.
The driver's wing mirror faces the floor even when you've just adjusted it. Oh, I forgot something - the rear and front bumpers have faded in colour so they now look like they came from different cars. Does Renault think that buyers in warmer climates won't be interested in their cars?
The dealer is very friendly, but when I asked for all the windows to be fixed under warranty because they're now all dodgy, Renault won't - they'll fix each one as it breaks. I may as well camp outside the workshop.
Another Scenic? No. Another Renault? No. Please, please think carefully about this car before you part with your cash. It may look good and gets good reviews from the media, but livi
Update on my last posting 26/05/05.
The vehicle as now covered 2,900 miles. The squeal from the brakes continued,after several more attempts to rectify the problem, the main dealer as now replaced all the brake discs and pads in order to elliminate the noise.
This week the fuel gauge is not working and I am awaiting a call from the main dealer to arrange to have the car looked at. The rear passenger door seal fell off over the weekend this to requires attention when the dealer can take the time to look at it. Dealer service is still not up to acceptable standards. I have passed on my comments to Renault UK.
Overall this car is good to drive. However, too much has gone wrong in its short life (10 months) for me to really recommend it.
The current list of faults includes the engine not starting for a week, the boot lid not locking and so holding off the entire locking system, ball joints failing, and various rattles.
I have found the dealer to be shocking. I've had to involve Trading Standards, the Scottish Motor Trade Association and Renault head office to try to get things sorted.
In summing up, I'd say that this is a good car with plenty of versatility and economy (when running correctly) but let down by some build quality problems and dealer support.
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