Used Citroën e-C4 2020-present reliability
Category: Electric SUV
The Citroën e-C4 is a comfortable electric SUV that’s good value on the used market. However, it isn’t the most practical offering
What should I look for in a used Citroën e-C4 hatchback?
When viewing a used car, always follow our used car buying checklist.
When inspecting a used car, it’s always important to check the bodywork and wheels for damage. Also, with an electric SUV like the e-C4, it’s worth checking over the interior for signs of wear and tear, especially because it’s likely to have been used by families.
What are the most common problems with a used Citroën e-C4 hatchback?
At the time of writing, the e-C4 has just one recall listed. To check whether a car you're looking at has been affected, you can contact your local Citroën dealer. You will not need to pay for anything involving the recall.
Reason for recall
There is an error in the software calibration of the traction battery control unit which could result in a loss of propulsion when driving.
How the manufacturer will repair: Update the software of the traction battery control unit.
Number of affected vehicles: 1254
Date of recall: 17/01/2023
Is a used Citroën e-C4 hatchback reliable?
The e-C4 didn’t feature in the electric car category of our latest What Car? Reliability Survey, but Citroën as a brand did reasonably well, finishing in 10th place out of 30 car makers. That places it below Toyota (fifth) and Kia (eitgth), but above Renault (20th), Volkswagen (24th) and MG (30th).
Used Citroën e-C4 reliability: the owners’ view
In our latest What Car? Reliability Survey, owners reported mixed reliability on the Citroën e-C4, with concerns raised about recurring faults and inconsistent dealer service. One owner reported persistent issues with warning lights appearing on the dashboard, which required multiple visits to the dealership for diagnosis and repair. Despite assurances, the problem recurred, leaving the owner frustrated with the lack of a permanent fix. Another owner experienced a fault with the car’s charging system, which took weeks to resolve due to delays in parts availability.
Feedback on dealership experiences was similarly varied. While some owners praised staff for being polite and willing to help, others criticised the service for being slow and unresponsive. One reader noted the dealership's poor communication during repairs, leaving them in the dark about progress.
Overall, while some e-C4 owners had acceptable experiences, others highlighted reliability concerns and less-than-ideal dealer support.
Check out the most reliable electric SUVs here.
Check out the full list of brands here.
If you would like to see the full reliability list, head to the What Car? Reliability Survey pages for more information.
