Advice for buyers
What should I look for in a used Volkswagen Up hatchback?
Being a small car, the Volkswagen Up will most likely have been used in city stop-start traffic for most of its life, so you should check that the clutch is easy to operate and there isn’t any slip, otherwise you many need to replace it.
Check for bumps and scrapes to the bumpers and body work, as this will all cost money to put right. Also, the Up provides its infotainment system through an app on your smartphone, which is held in a cradle on top of the dashboard. As this is removable, check that the previous owner has left it in the car.
Look in the boot when you go to view an Up, as only the floor is covered in carpet. The sides are exposed paint and could easily be damaged by the contents of whatever has been stowed in there.
Also check the DAB digital radio; it is unlikely to be covered under warranty if the unit fails or the screen gets scratched because Volkswagen views it as a wear and tear item.
What are the most common problems with a used Volkswagen Up hatchback?
Up owners have complained about the automatic transmission and have a hard time adapting to how it works. It isn’t a traditional automatic, but an automated manual, and it is slow to respond when you want a burst of acceleration, and the gearchanges themselves are rather jerky.
Is a used Volkswagen Up hatchback reliable?
Owners have reported few problems with their Volkswagen Ups, meaning that this should be a reliable used car. There were a couple of people who mentioned having brake and exhaust system issues and one who reported having a fault with the electric windows. These are likely to be isolated cases, but you should inspect all these areas when you view your prospective purchase, just to make sure.
The Up has always performed well in our reliability surveys, and in the most recent one it finished third in the small and city car class.
Reliability rating 99.4%
The Up is closely related to the class-leading Citigo – and it’s almost as dependable, with just 3% of cars suffering a fault. The only area that proved troublesome was engine electrics. Although all affected cars were off the road for more than a week, all were fixed for free under warranty.
Volkswagen as a brand finished in 24th place out of 31 manufacturers in the same survey.
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